Laci Deemer
Olean,NY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
2
2
years of professional experience
Work History
Sales Specialist
Maurices
06.2022 - 08.2023
- Used customer insights to develop innovative sales strategies to increase sales.
- Contributed to event marketing, sales and brand promotion.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Trained and mentored new sales representatives.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Achieved or exceeded company-defined sales quotas.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Newspaper Reporter
Leslie Patrone
06.2021 - 08.2021
- Applied understanding of public opinion, social media, and traditional media use to create engaging and attention-grabbing stories.
- Developed engaging headlines that captured reader attention without resorting to sensationalism or clickbait tactics.
- Participated in editorial meetings to discuss story ideas and content.
- Proven ability to learn quickly and adapt to new situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
Education
Bachelor of Science - Health Sciences
St. Bonaventure University
Saint Bonaventure, NY05.2026
High School Diploma -
Olean Senior High School
Olean, NY07.2023
Skills
Sales Training
Performance Tracking
Customer Retention
Stock management
Strategic Planning
Customer Service
Team Collaboration
Product and Service Sales
Timeline
Sales Specialist
Maurices
06.2022 - 08.2023
Newspaper Reporter
Leslie Patrone
06.2021 - 08.2021
Bachelor of Science - Health Sciences
St. Bonaventure University
High School Diploma -
Olean Senior High School