Lacie Lanier
Seguin,TX
Summary
Dynamic professional with a proven track record in fostering robust relationships and enhancing customer satisfaction, notably at Pain Specialists of America. Excelled in developing targeted marketing materials and boosting patient referral rates through strategic partnerships. Skilled in effective communication and relationship building, consistently achieving positive outcomes in customer engagement and team mentoring.
Overview
12
12
years of professional experience
Work History
Senior Physician Liaison
Pain Specialists Of America
06.2018 - Current
- Collaborated with marketing teams to develop targeted materials promoting services offered by the practice or hospital.
- Improved patient referral rates by establishing and maintaining strong relationships with healthcare providers.
- Conducted regular meetings with physicians to discuss referral strategies and ensure patient needs were met.
- Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities.
- Organized educational events for referring physicians, promoting knowledge sharing and collaboration among specialists.
Home Health Marketing Representative
A Plus Family Care
02.2017 - 06.2018
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
Independent Distributor
Self
03.2016 - 02.2017
- Working with blood, toxicology and DNA labs.
- Partnered with Providers in San Antonio, Austin and Waco.
- Hired 1099 sales representatives as well as phlebotomists to assist in customer and patient care.
Regional Director of Business Development
Infinity Health Group
08.2014 - 03.2016
- Increased regional revenue by identifying and capitalizing on new business opportunities.
- Streamlined internal processes to optimize efficiency and improve customer satisfaction.
- Optimized resource allocation by reallocating budgets, personnel, and other resources as needed to maximize results.
- Managed a diverse portfolio of accounts while maintaining exceptional levels of customer service satisfaction across all engagements consistently.
Account Manager
All American DME
04.2013 - 07.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Education
Stockdale High School
Stockdale, TX2002
Skills
- Effective written and verbal communication
- Relationship Building
- Training and mentoring
- Sales
- Problem solving
- Strategic planning
Timeline
Senior Physician Liaison
Pain Specialists Of America
06.2018 - Current
Home Health Marketing Representative
A Plus Family Care
02.2017 - 06.2018
Independent Distributor
Self
03.2016 - 02.2017
Regional Director of Business Development
Infinity Health Group
08.2014 - 03.2016
Account Manager
All American DME
04.2013 - 07.2014
Stockdale High School
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