Lacie Martin
Silver Spring
Summary
Dynamic Store Manager with a proven track record at Pinch a Penny, excelling in loss prevention and strategic problem-solving. Enhanced team performance through effective training and collaboration, driving sales while minimizing shrinkage. Skilled in accurate cash handling and fostering a positive work environment, consistently achieving operational excellence.
Overview
14
14
years of professional experience
Work History
Store Manager
Pinch a Penny
02.2021 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Pool Technician and Repairs
- Dispatching routes
CSR
Rooms to Go
02.2016 - 01.2017
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
CSR/Sales Associate
Sears Holdings
03.2013 - 02.2016
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Crew Member
Pizza Hut
03.2011 - 03.2013
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Lincoln Academy
Online04-2014
Skills
- Store operations oversight
- Loss prevention procedures
- Strategic thinker
- Problem-solving
- Accurate cash handling
- Employee training
- Hourly shift management
Timeline
Store Manager
Pinch a Penny
02.2021 - Current
CSR
Rooms to Go
02.2016 - 01.2017
CSR/Sales Associate
Sears Holdings
03.2013 - 02.2016
Crew Member
Pizza Hut
03.2011 - 03.2013
High School Diploma -
Lincoln Academy
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