Lacie Thoms
Beaumont,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Riverside Grille
Beaumont, TX
10.2023 - Current
- Utilized POS system to accurately process orders and payments in a fast-paced environment
- Ensured strict adherence to food safety protocols to maintain a clean and sanitary kitchen
- Demonstrated expert menu knowledge to make recommendations and answer customer inquiries
- Collaborated effectively with team members to deliver high-quality service and optimize efficiency
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner
- Implemented upselling techniques to increase revenue and enhance the overall dining experience for customers
- Prepared drinks according to standard recipes.
Aide/ Unit Secretary
Baptist Hospitals of Southeast Texas
Beaumont, TX
03.2022 - 12.2023
- Answered phones promptly and assisted callers with inquiries and directing calls to the appropriate department
- Provided support to nursing staff by assisting with patient care activities and ensuring patient comfort
- Maintained accurate and up-to-date medical records for each patient in compliance with privacy regulations
- Coordinated patient admissions by liaising between medical staff, patients, and insurance providers
Server
Pappadeaux Seafood Kitchen
Beaumont, TX
01.2019 - 08.2021
- Collaborated effectively with team members to achieve operational goals and provide excellent service to customers
- Promoted upselling opportunities to enhance customer experience and increase revenue
- Utilized POS system to process transactions accurately and efficiently
- Demonstrated in-depth menu knowledge to answer customer questions and make personalized recommendations
- Adhered to strict food safety protocols to ensure the well-being of customers and staff
- Delivered exceptional customer service to create a positive and memorable dining experience
Education
No Degree - Nursing
Lamar University
Beaumont, TX01.2022
Skills
- Bartending
- Beverage Sales
- Communication Skills
- Customer Service
- Fine Dining Restaurant
- Guest Service
- Medical Terminology
Timeline
Server/Bartender
Riverside Grille
10.2023 - Current
Aide/ Unit Secretary
Baptist Hospitals of Southeast Texas
03.2022 - 12.2023
Server
Pappadeaux Seafood Kitchen
01.2019 - 08.2021
No Degree - Nursing
Lamar University
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