Lacie Tincher
Claremore,OK
Summary
High-energy leader bringing extensive experience in retail settings. Set and enforced consistent standards to maintain team satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and passion for customer service and driving sales performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Bath And Body Works
10.2017 - 07.2023
- Managed store associates in fast-paced environment and used strengths and performance opportunities to develop associates and inspire higher performance.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to brand practices.
- Coached sales associates through new product launches, sales incentives, and selling techniques to better serve customer's needs through personalized service.
- Set effective store schedules based on taking insights to actions through business analysis and observations.
- Effectively hired, onboarded, and developed associates for over 4 years as a store manager and supervisor and prepared them for internal promotion.
- Interacted well with customers to build connections and nurture relationships.
- Practiced de-escalation techniques to resolve customer issues
- Created organizational practices to support inventory management, marketing prep, physical inventories, shipment processes, and floorset executions.
Intern
Owasso Counseling
09.2018 - 12.2018
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Took meeting notes and compiled paperwork to support Counselor Mentor.
- Assisted with filing billing with insurances and scheduling out client sessions
- Observed sessions with clients and learned of preparation and debriefing practices.
Intern
The Parent Child Center Of Tulsa
01.2018 - 05.2018
- Met with different department heads to understand how their department contributed to the overall goal of the PCCT
- Participated in workshops and presentations related to projects to gain knowledge.
Attendant
The Laundry Barn
09.2016 - 02.2018
- Kept facilities clean, neat, and organized to provide customers with adequate space to complete self-service laundry and rest between cycles.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Received and completed orders for Laundry Drop-Off Service.
Education
Bachelor of Science - Community Counseling
Rogers State University
Claremore, OK12.2019
Skills
- Recruiting, Hiring, and Onboarding
- Customer Relations
- Team Leadership
- Verbal and Written Communication
- Work Planning and Prioritization
- Positive and Friendly
Timeline
Intern
Owasso Counseling
09.2018 - 12.2018
Intern
The Parent Child Center Of Tulsa
01.2018 - 05.2018
Store Manager
Bath And Body Works
10.2017 - 07.2023
Attendant
The Laundry Barn
09.2016 - 02.2018
Bachelor of Science - Community Counseling
Rogers State University
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