Summary
Overview
Work History
Skills
Timeline
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LaCinda Burns

DUNCAN

Summary

. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Houston Uptown Dentists
09.2019 - 07.2020
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Collected all type of payments, processed transactions and updated relevant records.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Rental Coordinator /Cashier

Bayshore Chrysler Jeep Dodge Ram
10.2018 - 02.2019
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Skilled at working independently and collaboratively in a team environment.

ACMA/Advanced CMA

Elk Crossing Nursing And Rehabilitation
01.2016 - 06.2016
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.

Assistant Manager

Empire Finance
10.2015 - 02.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.

Office Coordinator

Van & Company Geothermal
11.2014 - 06.2015
  • Interacted with customers by phone, email, or in-person to provide information.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Coordinated with vendors and suppliers to facilitate timely payments.
  • Delivered performance reviews, recommending additional training or advancements.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.

Skills

  • Customer Service
  • Cash Handling
  • File Organization
  • Call Routing
  • Guest Relations
  • Scheduling Appointments
  • Conflict Management
  • Listening Skills
  • Sensitive Information Handling
  • Multi-Line Telephone Systems

Timeline

Front Desk Receptionist

Houston Uptown Dentists
09.2019 - 07.2020

Rental Coordinator /Cashier

Bayshore Chrysler Jeep Dodge Ram
10.2018 - 02.2019

ACMA/Advanced CMA

Elk Crossing Nursing And Rehabilitation
01.2016 - 06.2016

Assistant Manager

Empire Finance
10.2015 - 02.2016

Office Coordinator

Van & Company Geothermal
11.2014 - 06.2015

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LaCinda Burns