Laci R. Nilson
Clarkston
Summary
Detail-oriented professional with expertise in customer service, administrative support, and client coordination. Demonstrated skills in communication, scheduling, and multitasking while managing operations with computer and multi-line phone systems. Capable of building relationships, maintaining accurate records, and thriving in fast-paced environments with professionalism and confidentiality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Home Care Aid Provider
Consumer Direct Care Of Washington
Clarkston
01.2023 - Current
- Provided client-centered in-home care services while supporting independence, safety, and dignity in accordance with individualized care plans, while delivering excellent customer service when communicating with clients and family members.
- Assisted clients with ADLs and daily living needs, ensuring consistent and compassionate support tailored to individual preferences and requirements.
- Maintained accurate time entries, documentation, and service records in compliance with CDWA policies and state regulations.
- Communicated effectively with clients, family members, and care teams to report concerns and changes in condition, support continuity of care, and coordinate client appointments, including communication with healthcare professionals to ensure timely medical follow-up.
- Followed all required training, safety protocols, and confidentiality standards to ensure high-quality care and compliance with program guidelines.
- Provided companionship and engagement through recreational and entertainment activities to support emotional well-being and quality of life.
- Assisted clients with job search activities by providing guidance, encouragement, and support in accessing WorkSource resources to promote employment opportunities and independence.
Receptionist/Appointment Scheduler
Valley Medical Center
Lewiston
08.2022 - 01.2023
- Managed a high-volume multi-line phone system, answering, screening, and routing calls while providing professional customer service to patients, providers, and staff, and performing administrative duties such as filing, scanning, and document handling.
- Greeted and checked in patients, verified demographic and insurance information, and ensured a positive and welcoming patient experience.
- Scheduled, rescheduled, and confirmed patient appointments while maintaining provider calendars and optimizing scheduling efficiency, utilizing electronic health record (EHR) systems, scheduling software, accurate data entry skills, and strong multitasking abilities.
- Registered new patients and maintained accurate electronic health records, ensuring all patient information remained current and complete.
- Verified insurance eligibility, processed referrals and authorizations, and collected copayments and outstanding balances.
- Coordinated communication between patients, providers, and clinical staff while maintaining HIPAA compliance and adhering to Valley Medical Center standards in a fast-paced healthcare environment.
Home Care Aid Provider
Family Resource Home Care
Clarkston
07.2021 - 07.2022
- Provided compassionate in-home care services while supporting independence, safety, and dignity in accordance with individualized care plans, while delivering excellent customer service when communicating with clients and family members.
- Assisted clients with ADLs and daily living needs, ensuring consistent, respectful, and person-centered care.
- Scheduled and coordinated client appointments, including communication with healthcare professionals to ensure continuity of care and timely medical follow-up.
- Monitored and documented changes in clients’ physical, emotional, and behavioral conditions and communicated updates to supervisors and family members as needed.
- Provided transportation, companionship, and engagement through recreational and entertainment activities to support emotional well-being and quality of life.
- Maintained accurate documentation, followed confidentiality standards, ensured compliance with Family Resource Home Care policies and procedures and Washington State regulations, and completed all required annual training requirements.
Home Care Aid Provider
Open Arms Home Care LLC
Clarkston
07.2020 - 07.2021
- Provided compassionate in-home care while supporting independence, dignity, and quality of life in accordance with individualized care plans.
- Delivered customer service by fostering positive relationships with clients and families, addressing concerns professionally, and assisting clients with ADLs to support their independence.
- Monitored and reported changes in client condition to supervisors and family members, ensuring timely communication and care adjustments in line with Open Arms Home Care standards.
- Provided transportation and companionship, planned and led recreational activities to enhance social interaction, cognitive stimulation, and emotional well-being for clients.
- Scheduled and coordinated client appointments, including communication with healthcare professionals to ensure continuity of care.
- Performed light housekeeping and maintained safe, clean living environments.
- Adhered to company standards and Washington State regulations while completing annual training and compliance requirements.
Administrative Assistant/Home Health Aide Provider
Sycamore Glen
Clarkston
01.2019 - 01.2021
- Provided compassionate, client-centered in-home care while supporting independence, safety, and overall well-being in accordance with individualized care plans.
- Coordinated scheduling, care plans, and communication among clients, families, caregivers, and healthcare professionals to ensure seamless continuity of care.
- Scheduled and coordinated client appointments while maintaining effective communication with healthcare professionals to support timely medical follow-ups and care continuity.
- Assisted clients with ADLs and daily care needs while promoting dignity, respect, and individualized support.
- Monitored client conditions and documented changes for supervisors and families.
- Delivered excellent customer service by maintaining positive, professional relationships with clients and families and addressing concerns to ensure high-quality care experiences.
- Oversaw documentation, data entry, and client records to maintain accuracy, confidentiality, and adherence to Sycamore Glen standards and Washington State HIPAA laws.
- Ensured compliance with training requirements, agency policies, and Washington State regulations to uphold care quality and safety standards.
Education
High School Diploma -
Clarkston High School
Clarkston, WA06-2012
Skills
- Customer service and client relations
- Strong communication and interpersonal skills
- Scheduling, coordination, and time management
- Ability to multitask in fast-paced environments
- Proficient with computer systems and electronic record keeping
- Experience using multi-line phone systems and call handling
- Accurate data entry and documentation management
- HIPAA compliance, confidentiality, and attention to detail
- Problem-solving and critical thinking
- Strong organizational skills
- Dependable and punctual work ethic
- Ability to work independently or as part of a team
- Adaptable to new systems and procedures
- Attention to detail and accuracy
- Professional and respectful communication
Ability to prioritize tasks effectively
Certification
- Home Care Aid (HCA) - In Washington State
Timeline
Home Care Aid Provider
Consumer Direct Care Of Washington
01.2023 - Current
Receptionist/Appointment Scheduler
Valley Medical Center
08.2022 - 01.2023
Home Care Aid Provider
Family Resource Home Care
07.2021 - 07.2022
Home Care Aid Provider
Open Arms Home Care LLC
07.2020 - 07.2021
Administrative Assistant/Home Health Aide Provider
Sycamore Glen
01.2019 - 01.2021
High School Diploma -
Clarkston High School