Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laconya Hampton

Antioch,TN

Summary

Resourceful Lead Patient Access Specialist recognized for high productivity and efficient task completion. Specialized skills include patient registration, insurance verification, and compliance with healthcare regulations. Excel in communication, problem-solving, and teamwork, ensuring seamless operations in fast-paced environments. Committed to enhancing patient experience through effective leadership and operational excellence. Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

VUMC-Lead Access Specialist

VUMC
Nashville, TN
03.2021 - Current
  • Assisting supervisors in delegating coaching skills with access specialists
  • Assisting in escalations to prevent delay in patient care
  • Ability to multi-task in all areas to ensure that protocols run smoothly
  • Providing quality services using inbound and outbound skills
  • Providing excellent communication skills while assisting peers
  • Utilizing training skills and guidance from peers so that patients receive the highest quality of care
  • Assisting New Hires in Model office to meet KPI's by production

VUMC-Access Specialist

VUMC
Nashville, TN
07.2019 - Current
  • Assisting patient in receiving quality care with providers
  • Ensuring patient needs are met in a timely manner
  • Utilizing excellent communication skills
  • Ability to multitask while assisting patients
  • Providing quality service using inbound and outbound skills
  • Utilize excellent listening skills and provide empathy when appropriate.

Hampton Family Sitting - Home Health Aide

Hampton Family Sitting
Nashville, TN
08.2003 - Current
  • Provide quality service while ensuring that the client is safe and happy
  • Assist quadriplegic with bathing and light cleaning
  • Occasionally prepare clients meals
  • Demonstrates appropriate care with active listening, empathy, and courtesy.

United Methodist Publishing House, Resource Specialist

United Methodist Publishing House
Nashville, TN
01.2015 - 06.2018
  • Provided service to customers during inbound and outbound calls
  • Ensured that all customer needs were met in an effective and timely manner
  • Responded to email inquiries to ensure the highest quality of service
  • Ensured that communication was clear and professional
  • Addressed customer needs with occasional guidance.

African and American Healthcare Foundation — Personal Assistant

African and American Healthcare Foundation
Nashville, TN
10.2013 - 08.2014
  • Assisted clients in active daily living
  • Provided light house cleaning
  • Assisted in clients with bathing and toileting skills
  • Ensured that clients received courteous and professional care
  • Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping.

Transition Healthcare Services, LLC -Personal Assistant

Transition Healthcare Services, LLC
Nashville, TN
07.2009 - 10.2013
  • Assisted client in achieving daily goals pertaining to daily living
  • Ensured that client arrived to work in a timely manner and assisted him at work
  • Assisted client with preparing microwavable meals and ensured that client didn’t choke while eating
  • Assisted client into the community after work daily to improve communication skills
  • Ensured that client was safe and happy.

Education

Certified Nurse Assistant -

NATS, Nashville,TN
07.2002

GED -

Urban League of Middle TN
03.2000

Skills

  • Microsoft Office
  • Excel
  • Powerpoint
  • Outlook
  • Calendar
  • Communication
  • Listening skills
  • Telephone manners
  • Customer service
  • Team player
  • Strong leadership
  • Insurance Verification
  • Appointment Scheduling
  • HIPAA Compliance
  • Multitasking and Organization
  • Quality Assurance
  • Training Coordination
  • Problem-Solving
  • Team Collaboration

References

References upon request

Timeline

VUMC-Lead Access Specialist

VUMC
03.2021 - Current

VUMC-Access Specialist

VUMC
07.2019 - Current

United Methodist Publishing House, Resource Specialist

United Methodist Publishing House
01.2015 - 06.2018

African and American Healthcare Foundation — Personal Assistant

African and American Healthcare Foundation
10.2013 - 08.2014

Transition Healthcare Services, LLC -Personal Assistant

Transition Healthcare Services, LLC
07.2009 - 10.2013

Hampton Family Sitting - Home Health Aide

Hampton Family Sitting
08.2003 - Current

Certified Nurse Assistant -

NATS, Nashville,TN

GED -

Urban League of Middle TN
Laconya Hampton