LaCressa McCall
Savannah,Georgia
Summary
Highly motivated and committed medical professional with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring my medical background and team-building skills to help achieve company goals and objectives.
Overview
5
5
years of professional experience
Work History
Certified Clinical Medical Assistant
Memorial Health Family Medicine
05.2021 - Current
- Obtained and documented patient medical history and current complaints during triage call or at intake
- Directed patients to exam rooms and fielded questions
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Scheduled appointments and registered patients
- Called and faxed pharmacies to submit prescriptions and refills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever fellow employees were absent or at lunch.
- Implemented new software programs for electronic health record management, improving overall operational efficiency across practice.
Unit Clerk/ Cardiac Monitor Technician
St. Joseph’s/ Candler Hospital
06.2020 - 04.2022
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Charted vital signs and added telemetry strips to charts.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
- Provided clerical support, addressing routine, and special requirements.
- Received and routed laboratory results to correct clinical staff members.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
Patient Representative
Southcoast Health
01.2019 - 06.2020
- Greet patients and family members in a positive, professional and helpful manner
- Monitor physician's schedule to alert patients of wait time
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
Certificate - Certified Clinical Medical Assistant
National Healthcareer Association
05.2022
Bachelor of Science - Biology
Savannah State University
12.2017
Skills
- Inventory Management
- Medical Terminology
- Patient Scheduling
- Direct Care
- Professionalism and Ethics
- Proficiency with MS Word, Excel, PowerPoint
- Clinical Documentation
- Time Management Abilities
- CPR Certification
- Insurance Verification
- Adaptable and Flexible
- Telephone Etiquette
- Infection Control Procedures
- Electronic Health Records Management
- Teamwork and Collaboration
- Computer Literacy
- Anatomy and Physiology Knowledge
- Attention to Detail
- HIPAA Compliance
- EKG Monitoring
- Diagnostic Testing Assistance
- Medical History Recording
- Customer Service Orientation
- Medical Office Administration
Timeline
Certified Clinical Medical Assistant
Memorial Health Family Medicine
05.2021 - Current
Unit Clerk/ Cardiac Monitor Technician
St. Joseph’s/ Candler Hospital
06.2020 - 04.2022
Patient Representative
Southcoast Health
01.2019 - 06.2020
Certificate - Certified Clinical Medical Assistant
National Healthcareer Association
Bachelor of Science - Biology
Savannah State University
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