Tracey Freeman
Milford,NH
Summary
I have been nominated for Medical Assistant Excellence. I have been nominated for Employee of the month. I am my office preceptor for new hires. I have taken a preceptor class through my work. I have also been asked to speak at the medical assistant informational sessions for the apprentice program at the organization I work for. I have also been asked to speak at a trust fund meeting to discuss the funds needed to fund the apprentice program at the organization I work for. I have received many “shout outs” (on line reviews) about how I take extra time and care for my patients and how I go above and beyond to provide excellent care.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Foundation Medical Partners
Nashua, NH
09.2024 - Current
- Administered patient care and assisted in clinical procedures to enhance overall patient experience.
- Managed patient intake and medical records, ensuring accuracy and confidentiality.
- Collaborated with healthcare team to optimize workflow and improve service delivery.
- Conducted routine diagnostic tests and documented results for physician review.
- Trained and mentored new staff on clinical protocols and best practices.
- Ensured compliance with regulatory standards, maintaining high-quality patient care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
Garden center Lead
Lowe's Home Improvement
Amherst, NH
01.2024 - 06.2024
- I started as a cashier and was promoted to a lead on the garden center. I have a small team of coworkers that work for me. My job is to make sure the garden center is clean neat and the plants are healthy for the customers to buy. I answer emails and join conference meetings weekly. I also make sure my team is doing what they are supposed to be doing throughout the day.
Hair Stylist
West End Salon
Milford, NH
10.2011 - 06.2020
- My job was to make sure my clients were completely satisfied with the service I was providing them. I answered all questions my clients asked. I also answered the phone and made appointments for clients. I ring out clients at the end of their appointment.
Hair Stylist
Gentleman’s weekly
Milford, NH
11.1998 - 05.2011
- My job was to make sure clients were satisfied with the services they were provided. I answered the phone and rung out clients.
Special Education Paraprofessional
Milford School District
Milford, NH
08.2002 - 06.2004
- I worked with children with special needs. I helped them with school work, social skills and meeting their IEP goals.
Education
Graduate Certificate - Medical Assistant
Nashua Community College
Nashua, NH01.2025
Trade school - Cosmetology
Continental Academie of Hair Design
Hudson, NH06.1996
High school diploma - undefined
Milford High School
Milford, NH06.1995
Skills
- Customer service
- Cash register
- Service desk
- Team lead
- Working with the public
- Receptionist
- Making appointments
- Answering the phone
- Gardening
- Front Desk
- Hair Styling
- Cash Handling
- Organizational skills
- Stocking
- Working with people with autism
- Special Needs
- Developmental Disabilities Experience
- Computer skills
- English
- Preschool experience
- Typing
- Planograms
- Leadership
- Management
- Basic math
- Retail sales
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Reliable team player
- Procedure assistance
- Electronic medical records
- Electronic health records
- Compassionate
- CPR
- Patient assessments
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Medical records management
- First aid
- Medical supply inventory
- Equipment sterilization
- Sterile technique
- Complex Problem-solving
- Trustworthy companion
- Adaptable
- Patient relations
- Inventory and supply management
- Simple dressings
- Prioritizing stat orders
- Inventory management
- Professional bedside manner
- Diagnostic procedures
- Valid state driver's license
- Healthcare software proficiency
- Reliable transportation
- Conflict resolution
- Companionship and emotional support
Certification
- Driver's License
- Cosmetology License
- Clinically Certified Medical Assistant
Timeline
Certified Clinical Medical Assistant
Foundation Medical Partners
09.2024 - Current
Garden center Lead
Lowe's Home Improvement
01.2024 - 06.2024
Hair Stylist
West End Salon
10.2011 - 06.2020
Special Education Paraprofessional
Milford School District
08.2002 - 06.2004
Hair Stylist
Gentleman’s weekly
11.1998 - 05.2011
Trade school - Cosmetology
Continental Academie of Hair Design
High school diploma - undefined
Milford High School
Graduate Certificate - Medical Assistant
Nashua Community College