LaCretia Stewart
Chicago,IL
Summary
Dynamic Customer Relations Manager with a proven track record at Technicraft Auto Group, enhancing client satisfaction through innovative engagement strategies and effective training. Proficient in CRM software and skilled in problem-solving, I have successfully optimized processes, leading to increased efficiency and improved customer loyalty.
Overview
13
13
years of professional experience
Work History
Customer Relations Manager
Technicraft Auto Group
Chicago, IL
09.2025 - Current
- Developed customer engagement strategies to enhance client satisfaction and retention.
- Implemented feedback systems to gather customer insights and improve service quality.
- Trained staff on best practices in customer service and conflict resolution techniques.
- Analyzed customer data to identify trends and inform business decisions.
- Collaborated with sales teams to streamline communication and improve client relations.
- Led initiatives to optimize processes, increasing efficiency in handling customer inquiries.
Customer Service Representative
Erie Lasalle Body Shop
Chicago, IL
12.2024 - 09.2025
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed claims and estimates accurately, ensuring timely service delivery.
- Maintained comprehensive knowledge of services offered to assist customers effectively.
- Collaborated with team members to streamline service processes, improving overall efficiency.
- Documented customer interactions meticulously, facilitating seamless follow-up communications.
- Trained new staff on operational procedures and customer service best practices.
Customer Service Representative
B and L Automotive
Chicago, IL
12.2012 - 09.2024
- Utilized CRM software to track customer interactions and manage service requests efficiently.
- Addressed escalated issues promptly, restoring customer confidence in services provided.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED - Nursing
George Westinghouse
Chicago Heights, IL06.1989
Skills
- Strong work ethic
- Quality assurance
- Workload management
- CRM software proficiency
- Attention to detail
- Business operations
- Schedule management
- Customer service
- Problem-solving
- Team member training
- Decision-making
- Customer relations
- Training and mentoring
Timeline
Customer Relations Manager
Technicraft Auto Group
09.2025 - Current
Customer Service Representative
Erie Lasalle Body Shop
12.2024 - 09.2025
Customer Service Representative
B and L Automotive
12.2012 - 09.2024
GED - Nursing
George Westinghouse