Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

LaCrisha Carter

Customer Service Representative
St. Paul,MN

Summary

Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work History

Customer Service Agent

Delta Global Services
Minneapolis, MN
07.2016 - 03.2019
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers.
  • Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
  • Contacted customers to return routine and general calls promptly.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Patient Care Assistant

People Serving People
St. Paul, MN
01.2012 - 05.2016
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.


Education

High School Diploma -

Central High School St. Paul, MN
St. Paul, MN
09.1999 - 09.2003

Associate of Arts - Human Resources Management

Saint Paul College - A Community And Technical College
Saint Paul, MN
07.2003 - 05.2006

Skills

Documentation and reporting

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Timeline

Customer Service Agent

Delta Global Services
07.2016 - 03.2019

Patient Care Assistant

People Serving People
01.2012 - 05.2016

Associate of Arts - Human Resources Management

Saint Paul College - A Community And Technical College
07.2003 - 05.2006

High School Diploma -

Central High School St. Paul, MN
09.1999 - 09.2003
LaCrisha CarterCustomer Service Representative