Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lacritia Sanders

South Bend,IN

Summary

Organized Patient Service Representative with ten years of experience in customer service and healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

10
10
years of professional experience

Work History

Surgery Scheduler/Medical Receptionist

Beacon Health
02.2023 - Current
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and obtained pre-authorizations.

Customer Service Representative/Billing Specialist

Trinity Health
11.2019 - 02.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.

Customer Service Representative/Registration Clerk

Spectrum Health Medical Group
10.2017 - 11.2019
  • Completed registration paperwork, verifying accurate patient information.
  • Updated patient contact information to support accurate electronic medical records.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Processed medical records requests, assuring release only to appropriate parties proper authorization.
  • Operated standard office software applications to compile data and prepare information and correspondence.

Customer Service Representative/Sales Associate

PNC Bank
06.2013 - 10.2017
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Processed various transactions with accuracy and according to bank standards and legal requirements.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
  • Educated customers about available services, products and bank resources.
  • Reached out to existing bank customers and offered personalized support for different needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Associate of Science -

Western Michigan University
Kalamazoo, MI

Skills

  • Schedule Coordination
  • Updating Charts
  • Educating Patients
  • EMR Updating
  • Verifying Insurance
  • Medical Billing
  • Medical Terminology
  • Data Entry
  • Documentation Review
  • Problem-Solving
  • HIPAA Compliance
  • Time Management

Timeline

Surgery Scheduler/Medical Receptionist

Beacon Health
02.2023 - Current

Customer Service Representative/Billing Specialist

Trinity Health
11.2019 - 02.2023

Customer Service Representative/Registration Clerk

Spectrum Health Medical Group
10.2017 - 11.2019

Customer Service Representative/Sales Associate

PNC Bank
06.2013 - 10.2017

Associate of Science -

Western Michigan University

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Lacritia Sanders