LaCroya D. Russell
Peoria,IL
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Finishline
Peoria , IL
11.2021 - Current
- Greeted customers upon entrance to store and offered assistance in locating items.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Stayed up to date on product trends and customer needs.
- Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
- Set sales targets and implemented action plans for achieving set objectives.
- Coordinated restocks to keep retail displays organized and full for customers.
- Supervised work of cashiers, training new team members and monitoring performance.
- Dealt with customer complaints and rectified product and service issues.
Certified Pharmacy Technician
OSF Retail
Peoria, IL
07.2020 - 02.2024
- Assisting the pharmacist
- Processing and filling daily prescriptions
- Billing insurance, customer service
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Compiled customer demographic, allergy and medical history background.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Pharmacy Technician
Genoa Healthcare
Peoria, IL
04.2019 - 05.2021
- Communicate with on-site physicians
- Customer service to the behavioral health and addiction treatments in community
- Process and fill medication orders
- Deliver medications
Pharmacy Technician
St Francis Medical Center
Peoria, IL
12.2018 - 07.2020
- Processing physician medication orders
- Preparing and delivering medications
- Answering incoming calls from nurses and doctors also other facilities
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Mixed pharmaceutical preparations according to written prescriptions.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
Medication Reconcilation Technician
Unity Point Methodist
Peoria , IL
11.2014 - 12.2018
- Obtain accurate medication list from patients
- Describe potential errors encountered when documenting medication list
- Accurately and completely reconcile medications across continuum of care
- Call pharmacies, nursing homes and families regarding patient medications
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Pharmacy Tech Instructor, Placement Coordinator
Midwest Technical Institute
East Peoria, IL
12.2015 - 06.2018
- Supervise and monitor students' use of tools and equipment
- Assessed students' knowledge and skills through assignments and exams.
- Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
- Held clinical simulation projects and provided each student with individual feedback.
- Initiated new learning methods to ensure total student comprehension while maximizing learning time.
- Managed daily operations by delivering laboratory instruction, curriculum implementation, student advisement and continuous improvement of industry best practices.
- Passed out syllabi and informed students of course standards and learning objectives.
- Schedule student on-the-job training
- Teach and demonstrate principles, procedures and methods of pharmacy procedures
- Supervise independent or group projects, field placements, and laboratory work
- Develop lesson plans and follow assigned curriculum to meet accreditation standards
- Submit all grading per student into computer grade book, record absences.
Pharmacy Technician
Kroger Pharmacy
Peoria, IL
09.2011 - 12.2017
- Enter and maintain prescription data using computer system
- Answer incoming phone calls and field patient questions
- Contact doctor’s offices or hospitals to clarify prescription information
- Disburse completed and confirmed prescriptions to patients
- Answer patient questions and address customer service issues when they arise
- Assist the pharmacist with maintaining the ongoing medication inventory and place medication orders when instructed
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Education
Some College (No Degree) - Pharmacy
Midwest Technical Institute
East Peoria, ILSkills
- Customer Service
- Team Collaboration and Leadership
- Critical Thinking
- Coordinating Daily Operations
- Data Entry
- Insurance Billing
- Workflow Optimization
- Drug Inventory Control
- Resolving Customer Issues
Timeline
Assistant Store Manager
Finishline
11.2021 - Current
Certified Pharmacy Technician
OSF Retail
07.2020 - 02.2024
Pharmacy Technician
Genoa Healthcare
04.2019 - 05.2021
Pharmacy Technician
St Francis Medical Center
12.2018 - 07.2020
Pharmacy Tech Instructor, Placement Coordinator
Midwest Technical Institute
12.2015 - 06.2018
Medication Reconcilation Technician
Unity Point Methodist
11.2014 - 12.2018
Pharmacy Technician
Kroger Pharmacy
09.2011 - 12.2017
Some College (No Degree) - Pharmacy
Midwest Technical Institute
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