Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaCrystal Smith

College Park,GA

Summary

Experienced with managing front desk operations and providing excellent customer service. Utilizes strong communication and organizational skills to ensure welcoming and efficient environment. Knowledge of administrative tasks and problem-solving in dynamic setting.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist And Lease Coordinator

National Church Residence
Atlanta GA
11.2020 - 05.2024
  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Coordinated communication between residents, staff, and visitors to enhance service quality.
  • Scheduled appointments and maintained accurate records in the resident management system.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptlyz.

Front Desk Assistant

FedEx
Atlanta
04.2016 - 08.2020
  • Provided training to new staff on front desk protocols and customer service standards.
  • Resolved guest inquiries promptly, contributing to high satisfaction ratings.
  • Developed standard operating procedures for inventory management of office supplies.
  • Collaborated with management to identify areas for process improvement and implement solutions.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Streamlined check-in and check-out processes for improved efficiency and customer experience.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Typing
  • Word typing

Education

High School or GED - undefined

Booker T. Washington High School
Atlanta, GA
2002

Skills

  • Excellent communication
  • Problem-solving skills
  • Time management
  • Hospitality services
  • Scheduling appointments
  • Attention to detail
  • Administrative skills
  • Customer service
  • Appointment setting

Timeline

Front Desk Receptionist And Lease Coordinator

National Church Residence
11.2020 - 05.2024

Front Desk Assistant

FedEx
04.2016 - 08.2020

High School or GED - undefined

Booker T. Washington High School

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