Lacy Herndon
Harleton,TX
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
23
23
years of professional experience
Work History
Senior Clinic Patient Representative
Christus Health
Longview, TX
10.2001 - Current
- Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
Education
High School Diploma -
Hallsville High School
Hallsville, TX05-1993
Skills
- Patient data privacy
- Scheduling appointments
- Medical terminology
- Quality performance measures
- Trained in [software]
- Proficient in [software]
- Patient data confidentiality
- Insurance verification
- Financial needs determination
- Privacy and confidentiality
Timeline
Senior Clinic Patient Representative
Christus Health
10.2001 - Current
High School Diploma -
Hallsville High School