Lacy Malone
Stephenville,TX
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Skilled cleaning team member bringing years of experience. Effective at working independently to manage cleaning needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Bonham Family Dentistry
05.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Increased accuracy of medical records by reviewing and abstracting patient charts for relevant data.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
Custodian
Bonham Family Dentistry
05.2020 - 08.2023
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
Education
Bachelor of Science - Criminal Justice
Tarleton State University
Stephenville, TX05.2026
Skills
- File Management
- File Organization
- Customer Service
- Cash Handling
- Clerical Support
- Appointment Scheduling
- Basic Accounting
- Sensitive Information Handling
- Multi-Line Telephone Systems
- Filing
- Telephone Etiquette
- Professionalism
Certification
CPR Certified
Additional Information
Dr. Lisa Clark: 214-793-9358
DPS Capt. Carlon Stapleton: 817-201-4150
Barbara Woodruff: 903-458-0345
Timeline
Front Desk Receptionist
Bonham Family Dentistry
05.2023 - 01.2024
Custodian
Bonham Family Dentistry
05.2020 - 08.2023
Bachelor of Science - Criminal Justice
Tarleton State University
CPR Certified
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