Lacy Stroupe
Casar
Summary
Compassionate and reliable professional with a solid background in customer service and healthcare support. Known for strong work ethic and patience, committed to improving customer experiences and supporting team success.
Overview
10
10
years of professional experience
Work History
Cashier
Raceway Gas Station
Shelby, NC
09.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining store cleanliness and organization to enhance customer experience.
- Managed cash drawer, ensuring accuracy in daily financial reconciliations.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new cashiers on operational procedures and best practices for efficiency.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Assistant Manager
Family Dollar
Polkville, NC
11.2024 - 06.2025
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Oversaw inventory management, optimizing stock levels and reducing shrinkage.
- Implemented promotional strategies to enhance sales performance and customer engagement.
- Conducted regular audits of store displays and merchandise for compliance with corporate standards.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Housekeeper
Yogi Bear's Jellystone Camping Resort
Bostic, NC
03.2021 - 08.2023
- Maintained cleanliness and organization of guest cabins and common areas.
- Conducted thorough inspections to ensure adherence to safety and hygiene standards.
- Developed efficient cleaning schedules, enhancing overall productivity and service delivery.
- Trained new staff on cleaning protocols and best practices for guest satisfaction.
- Collaborated with maintenance team to report repairs needed in facilities promptly.
- Oversaw daily workflows, ensuring all tasks were completed efficiently within set timelines.
Medication Aide
Harris Enterprises
Shelby, NC
04.2016 - 08.2017
- Assisted in administering medications to residents under supervision.
- Maintained accurate records of medication administration and patient responses.
- Ensured compliance with safety protocols and medication storage guidelines.
- Supported nursing staff in daily care routines and patient monitoring.
- Collaborated with healthcare team to address resident needs effectively.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
Education
No Degree -
Burns High School
Lawndale, NCSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Problem-solving
- Glucose monitoring
- Insulin injection administration
- Documentation and recordkeeping
Timeline
Cashier
Raceway Gas Station
09.2025 - Current
Assistant Manager
Family Dollar
11.2024 - 06.2025
Housekeeper
Yogi Bear's Jellystone Camping Resort
03.2021 - 08.2023
Medication Aide
Harris Enterprises
04.2016 - 08.2017
No Degree -
Burns High School