Lacy Talley
Gardendale,AL
Summary
Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
2
2
years of professional experience
2012
2012
years of post-secondary education
Work History
Receptionist and groomer
Baths barks bubbles pet spa
Birmingham, Alabama
06.2024 - 03.2026
- Managed appointment scheduling for grooming and spa services efficiently.
- Answered phone calls and responded to client inquiries about services.
- Maintained cleanliness of reception area and pet waiting zones consistently.
- Processed payments and handled cash transactions accurately at checkout.
- Coordinated with grooming staff to ensure timely service delivery for pets.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Monitored office supplies inventory and placed orders when necessary.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Provided assistance with bathing when necessary due to size or temperament of animal being groomed.
- Collected and recorded animal weight, medical records, and allergies to prepare for grooming services.
- Ensured that all equipment used was cleaned after each use according to company standards.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Consulted with owners and made recommendations on individual grooming needs of pets.
- Handled pets with gentle demeanor to help animals feel calm and secure.
- Assessed the condition of each animal prior to beginning grooming process in order to determine best approach for individual pet's needs.
- Developed positive relationships with customers through friendly interactions both over the phone and in person.
- Evaluated animals before releasing them back to owners; discussed any issues that arose during the session with owner if needed.
- Provided nail trimming, ear cleaning, teeth brushing, and other related services.
- Communicated with customers regarding their pet's needs and recommended additional services or products when necessary.
- Bathed and groomed dogs of various breeds and sizes according to customer instructions.
- Utilized scissors, clippers, brushes, combs and other tools properly during grooming sessions.
- Handled pet behavior issues calmly during grooming sessions.
- Collaborated with team members to provide excellent customer service.
- Assisted pet owners with grooming advice and care instructions.
- Maintained grooming tools and equipment for safety and hygiene standards.
- Bathed and dried animals to ensure cleanliness and comfort.
- Groomed pets using clippers, scissors, and brushes for optimal appearance.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
Education
Ged
Birmingham , AlSkills
- Appointment scheduling
- Customer service
- Payment processing
- Grooming techniques
- Inventory management
- Conflict resolution
- Communication skills
- Attention to detail
- Problem solving
- Time management
- Pet handling
- Client consultation
- Staff management
- Bookkeeping
- Typing speed
- Multitasking and prioritization
- Expense reporting
- Recordkeeping and bookkeeping
- Customer/Client relations
- Mail handling
- Front desk operations
- Multi-line phone system operation
- Verbal and written communication
- Calm demeanor
- Scheduling appointments
- Meticulous and organized
- Professional demeanor
- Organization skills
- File management
- Office supply inventory control
- Reception desk management
Timeline
Receptionist and groomer
Baths barks bubbles pet spa
06.2024 - 03.2026
Ged