Lacy Townley
San Antonio,Texas
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Motivated business professional bringing [Number] years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner and Stylist
InSpiro Studio
01.2010 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Cosmetology Instructor and Director of Color
Aveda Institute San Antonio
03.2004 - 03.2010
- Enhanced students'' practical skills by demonstrating and explaining various cosmetology techniques.
- Increased student pass rates on state licensing exams through comprehensive test preparation and review sessions.
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Mentored aspiring cosmetologists to refine their skills and confidently pursue career opportunities in the field.
- Established strong rapport with students, fostering an open and inclusive learning atmosphere.
- Evaluated individual student progress by conducting regular assessments and providing constructive feedback.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
- Maintained up-to-date knowledge of industry standards, regulations, and advancements to ensure relevant instruction.
- Organized guest speaker events featuring successful cosmetology professionals to inspire students and provide real-world insights.
- Implemented hands-on learning experiences through practical demonstrations, resulting in increased student engagement and retention of material.
- Encouraged continuous improvement among students by setting high expectations backed by personalized support and guidance.
Education
Bachelor of Arts - English And Teaching Certification
A&M San Antonio
San Antonio05.2026
Associate of Arts - English
Howard College
Big Spring, TX01.2022
Skills
- Team Collaboration and Leadership
- Coaching and Mentoring
- Driven and Determined
- Attention to Detail
- Client Service
- Staff Management
- Verbal and Written Communication
- Staff Hiring
- Organizational Skills
- Industry Knowledge
- Adaptability and Flexibility
- Analytical Thinking
- Time Management
- Creative Thinking
Certification
Online Professional Training Autism Spectrum Disorder
Part 1: An Overview for Educators 3 hours
Online Professional Training IEP's Developing High Quality Individualized Education Programs 3 hours
FERPA 101 for Local Agencies (ADA Accessible)
Timeline
Owner and Stylist
InSpiro Studio
01.2010 - Current
Cosmetology Instructor and Director of Color
Aveda Institute San Antonio
03.2004 - 03.2010
Bachelor of Arts - English And Teaching Certification
A&M San Antonio
Associate of Arts - English
Howard College