Lacy Wantland
Camp Verde,AZ
Summary
Experienced 911 dispatcher with a strong ability to remain calm and focused in high pressure situations. Skilled in Emergency call processing, gathering critical information, prioritizing competing demands and communicating effectively with law enforcement and the public.
Overview
4
4
years of professional experience
Work History
911 Emergency Dispatcher
Camp Verde Marshalls office
Camp Verde, Arizona
05.2024 - Current
- Answered emergency calls for Camp Verde Marshals Office using calm, clear communication.
- Received incoming calls from the public and determined the nature of the emergency.
- Prioritized incoming incidents and routed calls to proper Marshals Office resources.
- Verified addresses, caller information, and location details for emergency response.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Monitored radio traffic and relayed critical updates to field officers.
- Coordinated with local agencies during urgent incidents and public safety events.
- Maintained composure while handling stressful situations and difficult caller interactions.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Entered call details, incident reports, and unit activity into records systems.
- Monitored multiple radio frequencies simultaneously while entering data into a computer system.
Secretary
Kaizen Collision Center
Camp Verde, Arizona
05.2023 - 03.2024
- Managed reception tasks for a collision repair office and greeted customers professionally.
- Answered incoming phone calls and responded to inquiries.
- Answered phone calls and routed messages to estimators, technicians, and management.
- Scheduled service appointments and coordinated repair calendar across departments.
- Prepared and filed customer paperwork for repair orders and insurance records.
- Entered appointment and customer information into office tracking systems.
- Communicated updates between front office staff and repair team members.
- Assisted customers with questions about repair status, billing, and paperwork.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Paraprofessional
Camp Verde Unified School District
Camp Verde, Arizona
02.2023 - 05.2023
- Supported classroom instruction for Camp Verde Unified School District students
- Assisted teacher with lesson materials and classroom organization
- Guided small groups during reading and math activities
- Monitored student behavior during class and school transitions
- Prepared copies, supplies, and classroom resources for lessons
- Communicated student needs to the teacher and school staff.
- Fostered relationships with students, parents, and colleagues to enhance communication and support.
Certificates & Education
- Associate of Arts (A.A)
-ACJIS Level A Certified
- Rapid Deploy Radius & Smart
-Denise Amber Lee Cert.
-OnStar Public safety Cert.
-Pace Award Recipient
-IS 100
-IS 200
-IS 700
-IS 800
-IS 907
Timeline
911 Emergency Dispatcher
Camp Verde Marshalls office
05.2024 - Current
Secretary
Kaizen Collision Center
05.2023 - 03.2024
Paraprofessional
Camp Verde Unified School District
02.2023 - 05.2023