Lacye Ann Schovajsa
Lubbock
Summary
Detail-oriented and empathetic professional with extensive customer service experience and a background in visual detail work, seeking to contribute to Aira as a Visual Interpreter. Passionate about helping people with disabilities through technology and visual interpretation.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Remote Scheduler
Premier Service, Canada
01.2025 - Current
- Scheduled and managed assignments for mystery shoppers across North America.
- Balanced communication between clients and field workers.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Provided guidance and advice on best practices related to scheduling initiatives.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
Certified Field Inspector (Remote)
Ivueit, ProxyPics, WeGoLook
Lubbock
01.2024 - Current
- Conduct detailed visual assessments, and complete precise reports.
- Coordinate remotely with clients on time-sensitive visual tasks.
- Emphasized accuracy and discretion.
- Assessed compliance with safety regulations and industry standards.
- Documented findings and generated detailed inspection reports.
- Collaborated with clients to address inspection concerns and questions.
In-Home Childcare Provider
Self-employeed
Lubbock
01.2013 - 01.2021
- Managed and cared for multiple children.
- Maintained daily reports, and ensured safety and enrichment.
- Developed engaging activities to foster children's physical and cognitive skills.
- Implemented routines to promote structure and stability in children's daily lives.
Customer Service Representative
AT&T Mobility
05.2004 - 09.2013
- Took escalations, payments, ordered equipment
- Changed plans and features for customers
- Trained new employees in communication and procedures
Education
EMT Certification -
Howard College
Lamesa, TX05-2000
Business Administration
South Plains College
Skills
- Excellent verbal communication
- Sharp attention to visual detail
- Multi-tasking and fast response
- Technologically proficient
- Sign language learner
- Compassionate and patient service style
- Conflict resolution
- Critical thinking
- Telephone etiquette
Certification
- Remote Online Notary
- Certified Field Inspector
- Basic EMT
Interesting Facts
- Self-taught in American Sign Language
- Working toward a commercial drone license
- Passionate about accessibility and adaptive tech
Timeline
Remote Scheduler
Premier Service, Canada
01.2025 - Current
Certified Field Inspector (Remote)
Ivueit, ProxyPics, WeGoLook
01.2024 - Current
In-Home Childcare Provider
Self-employeed
01.2013 - 01.2021
Customer Service Representative
AT&T Mobility
05.2004 - 09.2013
EMT Certification -
Howard College
Business Administration
South Plains College
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