Ladaija Roy
Garland,TX
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
BCBS
06.2021 - Current
- Delivered patient information, appointment results and insurance information to other office staff for reporting and billing purposes.
- Provided beneficiaries with information about plan benefits and eligibility determinations.
- Responded to member questions regarding plan benefits and provisions.
- Handled new enrollments by entering customers' data and reviewing information.
- Expertly assigned charges and payments for medical procedures.
- Possess strong interpersonal skills and can positively interact with others.
- Have outstanding communication skills with the ability to engage any individual regardless of background.
- Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
- answering 95% of calls within 20 seconds or less.
Customer Service Representative
Teleperformance
01.2021 - 06.2021
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Possess strong interpersonal skills and can positively interact with others.
- Have outstanding communication skills with the ability to engage any individual regardless of background.
- Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
- answering 95% of calls within 20 seconds or less.
Warehouse Associate
Home Depot
Grand Prairie, TX
02.2020 - 01.2021
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Received deliveries, scanned packages and updated orders in internal database.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Updated inventory and production information using warehouse management systems and scanner guns.
Education
High School Diploma -
Crowley High School
Crowley, TX02.2020
Skills
- Shipping and Receiving
- Loading and Unloading
- Warehouse Operations
- Customer Service
- Data Entry
- Healthcare
- Medicare
- HIPPA
Flexible and Adaptable
Teamwork and Collaboration
Critical Thinking
Problem-Solving
Training and Development
Timeline
Customer Service Representative
BCBS
06.2021 - Current
Customer Service Representative
Teleperformance
01.2021 - 06.2021
Warehouse Associate
Home Depot
02.2020 - 01.2021
High School Diploma -
Crowley High School