LaDareon "Xae" Copeland
Minneapolis,MN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Crew2
06.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Personal Care Assistant
Apex Home Care
01.2024 - Current
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
Lead Teaching Artist
Climb Theater
01.2023 - 05.2023
- Enhanced student creativity by incorporating art and music into daily lessons.
- Streamlined classroom management by implementing clear guidelines and consistent routines.
- Supported diverse learners with differentiated instruction tailored to individual needs.
- Fostered a positive learning environment with strong rapport-building and communication skills.
- Served as a mentor for new teachers, sharing best practices and providing guidance on classroom management techniques.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Collaborated with colleagues to create stimulating art curriculums.
Teaching Artist
Omaha Theater Company
06.2019 - 05.2022
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lesson plans.
- Improved classroom management through consistent enforcement of rules and fostering a positive learning environment.
- Collaborated with colleagues to develop interdisciplinary lessons, promoting cross-curricular learning.
- Established rapport with students by maintaining open lines of communication and demonstrating genuine interest in their progress.
- Implemented innovative teaching strategies to accommodate diverse learning styles, resulting in increased engagement and understanding.
- Developed individualized education plans for students with special needs, ensuring access to appropriate resources and support.
- Organized extracurricular activities such as art clubs or performances, fostering a sense of community among students and parents.
- Participated in professional development workshops to stay current on best teaching practices and industry trends.
Education
Bachelor of Arts - Theatre
Young Harris College
Young Harris, GA05.2016
Skills
- Information Security
- Report Generation
- Account updating
- Consultative Sales
- Appointment Scheduling
- Call Management
- Microsoft PowerPoint
- Microsoft Excel
- Critical Thinking
- Coordination
- Call center experience
- Problem-solving abilities
Certification
- PCW - Personal Care Worker
- PCA - Personal Care Aide
Timeline
Personal Care Assistant
Apex Home Care
01.2024 - Current
Lead Teaching Artist
Climb Theater
01.2023 - 05.2023
Customer Service Representative
Crew2
06.2022 - 12.2023
Teaching Artist
Omaha Theater Company
06.2019 - 05.2022
Bachelor of Arts - Theatre
Young Harris College
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