LADON SOLOMON
San Leandro,CA
Summary
Dynamic and results-oriented ground operations manager with 20 years of military experience, leveraging extensive leadership skills to drive organizational success and growth. Recognized for building trust and fostering collaboration among team members, with a strong ability to adapt to changing situations while maintaining situational awareness. Proven track record in optimizing workflows, enhancing customer satisfaction, and implementing effective problem-solving strategies that elevate team performance. Core competencies include ground operations supervision, report writing, tactical procedures, and a commitment to excellence in all aspects of management.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
28
28
years of professional experience
Work History
Assistant Manager of Ramp and Operations
Southwest Airlines
Oakland, CA
11.2023 - 11.2025
- Led operational teams to enhance customer service quality and efficiency.
- Streamlined scheduling processes to optimize staff allocation and reduce delays.
- Developed training programs for new staff, improving onboarding experience and retention.
- Coordinated cross-departmental communication to ensure alignment on operational goals.
- Managed day-to-day operations to meet performance, quality and service expectations.
- Managed and Implemented safety protocols that improved ground operations compliance and reduced incidents.
- Developed strong working relationships with staff, fostering a positive work environment.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance, safety and celebrating team accomplishments.,
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Provisioning Supervisor
Southwest Airlines
Oakland, CA
10.2021 - 11.2023
- Oversaw provisioning operations to ensure supply availability for flight crews and maintenance teams.
- Coordinated logistics for timely delivery of equipment and materials supporting operational needs.
- Developed and implemented inventory management strategies, optimizing stock levels and reducing waste.
- Trained and mentored team members on best practices in provisioning processes and safety protocols.
- Demonstrated strong problem-solving skills when faced with complex issues or disputes related to order fulfillment or service delivery.
Ramp Supervisor
Southwest Airlines
11.2018 - 10.2021
- Manage/Supervise agent gate assignments, shift trades, schedules, training, etc.
- Maintain communication with GSE maintenance to ensure equipment is serviced and operational.
- Maintain constant communication with management on all aspects of the operation.
- Maintain wireless headsets, radios and scanners.
- Brake ride / movement / escort certified.
Ramp Agent
Southwest Airlines
11.2017 - 11.2018
- Operated and drove motorized equipment such as belt loaders, tugs, pushbacks, provisioning vehicle and lavatory truck within proximity to airplanes and employees.
- Provided exemplary customer service by handling cargo and baggage service, directing and servicing aircraft and related activities in a safe and professional manner.
- Received Safety Warrior of the Quarter, 1st quarter 2018
Maritime Enforcement Specialist
U.S. Coast Guard
11.1997 - 11.2017
- Primary speaker/instructor in training of weapons familiarization and use of force application to over 100 individuals, resulting in proficient and highly trained U.S. Coast Guard Boarding Officers and security personnel. Also sat on oral/hands on qualification panels to ensure individuals were properly trained and capable of conducting required job functions.
- Proposed and implemented revisions to security operating procedures over numerous training evolutions that led to significantly decreasing the response time required to effectively neutralize an active shooter onboard U.S. Coast Guard Base Alameda.
- Oversaw, maintained and distributed the daily base access list to contracted security personnel to ensure only authorized individuals were granted access to U.S. Coast Guard Base Alameda. Also conducted and processed fingerprint impressions, identification and signatures for required background checks.
- Coordinated, assisted and led teams conducting random physical security inspection checkpoints on vehicles and personnel entering and departing U.S. Coast Guard Base Alameda.
- Conducted, maintained and assisted with the key and core program, access control for safes and cipher locks and managed information and logs for all base facilities onboard U.S. Coast Guard Base Alameda.
- Investigated suspicious vessel activity promptly, deterring potential threats to national security or marine resources exploitation.
- Completed and submitted thorough reports on incidents and observations.
- Played an instrumental role in anti-smuggling operations, intercepting illicit goods before reaching their intended destinations.
- Interviewed and detained individuals suspected of breaking United States maritime laws.
Education
High School Diploma -
Herbert Hoover Senior High School
San Diego, CASkills
- Customer service
- Operations management
- Performance reviewing
- Multitasking and organization
- Adaptability and flexibility
- Workplace safety compliance
- Time management
- Problem-solving
- Team motivation
- Team leadership
- Decision-making
- Task delegation
EDUCATION AND TRAINING
- Aircraft Break Riding Course (Southwest Airlines)
- Southwest Leaders Gold Class (Southwest Airlines)
- Emergency Vehicle Operators Course (Alameda County Sheriff’s)
- Leadership and Management Training (U.S. Coast Guard)
- Team Coordination Training (U.S. Coast Guard)
- Health Promotion Coordinator Course (U.S. Coast Guard)
- Basic Tactical Operators Course (Special Maritime Training Center, Camp Lejeune, NC)
- Boarding Officer Course (Federal Law Enforcement Training Center, Charleston, SC)
Timeline
Assistant Manager of Ramp and Operations
Southwest Airlines
11.2023 - 11.2025
Provisioning Supervisor
Southwest Airlines
10.2021 - 11.2023
Ramp Supervisor
Southwest Airlines
11.2018 - 10.2021
Ramp Agent
Southwest Airlines
11.2017 - 11.2018
Maritime Enforcement Specialist
U.S. Coast Guard
11.1997 - 11.2017
High School Diploma -
Herbert Hoover Senior High School