LaDonna BILLUPS
Waynesboro,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber, Lyft
02.2019 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Assistant Teacher
Bright Horizons Children's Center Sharon L. Hostle
02.2022 - 08.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
Deputy Clerk of Court
Charlottesville General District Court
03.2020 - 11.2021
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problem solving.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Support Enforcement Specialist
Division of Child Support
06.2019 - 12.2019
- Duties may include locating non-custodial parents, establishing paternity, determining and assessing child support obligations and health care coverage, ensuring compliance of child and/or medical support orders through a number of administrative and judicial enforcement actions, and providing testimony in court proceedings when required
- Educated the public and regulated entities on compliance requirements, fostering understanding of regulatory expectations and strengthening industry partnerships.
- Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
- Managed caseloads efficiently, prioritizing high-risk cases to ensure prompt resolution of matters.
- An SES develops the competence and independence to successfully meet the challenges of managing cases through these processes.
Mental Health Specialist
Liberty Point
08.2013 - 11.2019
- Collaborated with multidisciplinary teams to provide comprehensive mental health services and support for patients.
- Documented client progress in confidential files.
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Trained new staff members on facility policies, procedures, best practices in mental health care delivery, ensuring consistent service standards across the team.
- Facilitated group therapy sessions for improved social skills development and emotional regulation in patients.
Programs Specialist
PREP Ivy Creek School
01.2016 - 01.2019
- Assistant to head teacher in class room, working with children k-12 with emotional disorders
- This school is a regional school that serves 8 counties
- Designed and implemented monitoring and evaluation systems to track progress towards desired outcomes.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
- Determined customer needs and developed program initiatives according to preferences.
Resident Advisor
Blue Ridge Juvenile Detention Center
10.2015 - 08.2016
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
- Monitored building security by conducting routine rounds throughout the facility.
- Collaborated with fellow Resident Advisors on programming initiatives to create a sense of unity among residents.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Supported personal needs of residents dealing with diverse conditions.
Security Officer
G4S Secure Solutions
04.2013 - 08.2013
- Ensure the safety of all who walked in or out of the Augusta Health Facility
- I was armed when on duty and also worked on computer information to help strengthen company ex
- Scheduling, and website.
Correctional Officer
Augusta Correctional Center
05.2012 - 03.2013
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Education
Bachelor of Science - Criminal Justice
Liberty University
Lynchburg12.2018
Associate of Applied Science - Admin. of Justice W/ Specialization in Forensics
Dabney S. Lancaster Community College
Clifton Forge05.2013
ADVANCED STUDIES DIPLOMA -
Covington High School
Covington, VA06.2010
Skills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
- Punctuality
- Filing systems
- Document Preparation
- Policy Enforcement
- Legal Terminology
- Cash Handling
- Administrative tasks
Certification
- Tai Sigma Honor Society
- Completer of Family and Consumer Sciences
- Private Investigator certification
- Forensic Science Certificate
- Armed and Unarmed certification
- Med. Tech certification
Community Service
- Child Abuse Prevention Advocate
- Ivy Creek sponsored Parent Aid events
- Ivy Creek Student Aid Events
Timeline
Assistant Teacher
Bright Horizons Children's Center Sharon L. Hostle
02.2022 - 08.2023
Deputy Clerk of Court
Charlottesville General District Court
03.2020 - 11.2021
Support Enforcement Specialist
Division of Child Support
06.2019 - 12.2019
Rideshare Driver
Uber, Lyft
02.2019 - Current
Programs Specialist
PREP Ivy Creek School
01.2016 - 01.2019
Resident Advisor
Blue Ridge Juvenile Detention Center
10.2015 - 08.2016
Mental Health Specialist
Liberty Point
08.2013 - 11.2019
Security Officer
G4S Secure Solutions
04.2013 - 08.2013
Correctional Officer
Augusta Correctional Center
05.2012 - 03.2013
Bachelor of Science - Criminal Justice
Liberty University
Associate of Applied Science - Admin. of Justice W/ Specialization in Forensics
Dabney S. Lancaster Community College
ADVANCED STUDIES DIPLOMA -
Covington High School