LaDonna Ray
Ever North Del./Cigna
Nashville,TN
7
years of professional experience
Dedicated and experienced professional with a strong background in healthcare operations and administration, known for reliability, adaptability, and a hands-on approach to problem-solving. Proven ability to work independently and collaboratively in fast-paced environments, with a track record of exceeding expectations. Passionate about learning and growing through experience, with a commitment to delivering high-quality service and support.
Work History
PBX Operator
1 Month- Operated multi-line phone system to efficiently handle high call volumes.
- Directed incoming calls to appropriate departments, ensuring timely communication.
- Provided information regarding services and departmental procedures to callers.
- Assisted in training new staff on PBX operations and customer service protocols.6152223332615
Operations Analyst
2 Years 7 Months- Analyzes operational workflows to identify inefficiencies and recommends process improvements.
- Collaborates with cross-functional teams to streamline claims processing and enhance customer satisfaction.
Reimbursement Coordinator
4 Months- Managed reimbursement requests and ensured timely and accurate processing.
- Maintained detailed records and documentation in compliance with regulatory standards.
Medicaid Specialist
2 Years- Collaborated with residents, families, and caseworkers to gather documentation and resolve eligibility issues with empathy and professionalism.
- Maintained accurate records and tracked deadlines to prevent lapses in coverage, contributing to consistent facility reimbursement.
Education
Billing And Coding Certificate
B.A. - Christian Ministry
Currently Enrolled
Skills
Medicaid and Insurance Coordination
Claims and Reimbursement Processing
Data Analysis and Reporting
Problem Solving and Adaptability
Timeline
PBX Operator
Ascension St Thomas
07.2026 - CurrentRead More
Operations Analyst
Ever North Del./Cigna
01.2024 - CurrentRead More
Reimbursement Coordinator
WellSky
08.2023 - 12.2023Read More
Medicaid Specialist
Apricity Resources
08.2019 - 08.2021Read More
B.A. from Christian Ministry
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Trevecca Nazarene University
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Fortis Institute
Billing And Coding Certificate
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