Summary

Overview

Work History

Education

Skills

Timeline

LaDora Hudson

Hornlake,MS

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining service delivery at Dufresne Spencer Group LLC. Excelled in team leadership and conflict resolution, boosting team efficiency and customer loyalty. Skilled in accurate recordkeeping and effective communication, adept at fostering strong client relationships and achieving operational excellence.

Overview

years of professional experience

Work History

Service Coordinator

Dufresne Spencer Group LLC Dba Ashley Furniture Homestore

05.2019 - Current

Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Managed a high volume of client requests, ensuring timely and effective service delivery.
Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Resolved customer complaints and issues to drive satisfaction and loyalty.
Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Assessed customer needs and developed solutions to meet needs.
Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Enhanced customer satisfaction by efficiently addressing and resolving service issues.
Coordinated and monitored service activities to confirm work met all requirements.
Managed and coordinated service teams to achieve successful completion of service projects.

Department Manager

McDonald's

Southaven, MS

12.2012 - 11.2014

Developed leadership skills among team members to promote internal advancement.
Analyzed market trends to adjust strategies for better alignment with organizational objectives.
Established performance metrics to track departmental progress and identify areas for improvement.
Optimized resource allocation by assessing departmental needs and aligning budgets.
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Established clear performance expectations for staff members which led to increased accountability.
Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Led a team of professionals to consistently achieve or exceed performance targets.
Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.

Customer Service Representative

Disney

Memphis, TN

12.2018 - 04.2019

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.

Assistant Manager

Taco Bell

Southaven, MS

02.2014 - 03.2018

Established open lines of communication with team for feedback and suggestions.
Identified inefficiencies to propose actionable improvements for overall workflow.
Addressed service gaps with targeted initiatives to exceed customer expectations.
Developed contingency plans with team to address potential disruptions.
Cultivated cohesive team environment by providing clear direction and support.
Led training initiatives, enhancing employee skills and confidence.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Front End Clerk

Kroger