Lady Garcia
Melville
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Tropical Smoothie Cafe
06.2015 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Tropical Smoothie
01.2010 - 06.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Education
Associate of Applied Science - Business Administration And Management
Suffolk County Community College
Brentwood, NYSkills
- Team Leadership
- Effective Problem-Solving
- Operational Efficiency
- Training and development
- Goal setting
- Workforce Scheduling
- Labor cost controls
- Performance improvement
- Operations management
- Inventory Control
- Full proficiency in Spanish and English
Accomplishments
Lead the Cafe to be positioned as one of the highest in sales out of 30 location on the State.
Certification
Serve Safe Food Safety Certified
Suffolk County Food Manager Certified
Languages
Spanish
Timeline
General Manager
Tropical Smoothie Cafe
06.2015 - Current
General Manager
Tropical Smoothie
01.2010 - 06.2015
Associate of Applied Science - Business Administration And Management
Suffolk County Community College
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