Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaFelacio Toby

Pensacola

Summary

Dynamic and dedicated professional with a proven track record, excelling in customer service and problem-solving. Known for maintaining a positive attitude while effectively managing multiple tasks. Skilled in communication and organization, consistently exceeding productivity standards and ensuring client satisfaction through attentive service and accurate information handling.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Spark
Pensacola
07.2023 - Current
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Transported and safely delivered items to prevent damage or loss.

Outpatient Account Specialist

Parallon Healthcare
Pensacola
06.2022 - 07.2024
  • Conducted initial eligibility screenings for Medicaid applicants.
  • Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.
  • Assisted individuals with the completion of complex paperwork related to their application process.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.

Medical Disability Specialist

Florida Division of Disability Determination
Pensacola
11.2018 - 05.2023
  • Assessed eligibility requirements for government benefits related to disability status.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Documented services and collected required data for evaluation.
  • Secured medical evidence of record is needed to document the presence and severity of a disabling, or non-disabling, impairment.
  • Ability to understand and apply applicable rules, regulations, policies, and procedures relating to services or benefits. Renders a formal decision of disability based on Social Security law, rules, and federal guidelines.

Patient Service Advocate

R1 Rcm
Pensacola
04.2018 - 10.2018
  • Greeted patients upon arrival and verified patient information to ensure accuracy.
  • Performed data entry into various systems related to patient accounts and billing processes.
  • Ensured that all patient information was kept confidential according to HIPAA regulations.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Verified demographics and insurance information to register patients in computer system.

Customer Service Advocate

Florida Blue - Blue Cross Blue Shield Of Florida
Jacksonville
10.2017 - 03.2018
  • Greeted and assisted customers with inquiries regarding products and services.
  • Resolved customer complaints via phone, email, mail, or social media.
  • Provided accurate, valid, and complete information to customers in a timely manner.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Managed incoming calls from customers in a professional manner.
  • Exceeded company productivity standards on consistent basis.

Mail Clerk

USPS
Jacksonville
06.2015 - 10.2017
  • Monitored stock levels of materials used in the daily operation of the mailroom.
  • Created labels using barcodes or other labeling software programs.
  • Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
  • Processed returns and refunds in accordance with company policies.
  • Sorted and distributed incoming mail according to predetermined routing procedures.
  • Tracked parcels using online tracking systems provided by couriers or freight companies.

Education

Finance

University of South Alabama
Mobile, AL
12-2007

Skills

  • Customer service
  • Positive attitude
  • Problem solving
  • Communication skills
  • Punctual and reliable
  • Multitasking and organization

Timeline

Delivery Driver

Spark
07.2023 - Current

Outpatient Account Specialist

Parallon Healthcare
06.2022 - 07.2024

Medical Disability Specialist

Florida Division of Disability Determination
11.2018 - 05.2023

Patient Service Advocate

R1 Rcm
04.2018 - 10.2018

Customer Service Advocate

Florida Blue - Blue Cross Blue Shield Of Florida
10.2017 - 03.2018

Mail Clerk

USPS
06.2015 - 10.2017

Finance

University of South Alabama

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