Laharah Rutrough
Salem,VA
Summary
Dedicated Cashier with a strong background in customer service and POS systems, honed at Food Lion. Excelled in enhancing customer satisfaction and streamlining checkout processes, significantly reducing waiting times. Known for exceptional work ethic, integrity, and the ability to resolve complex problems, leading to increased customer loyalty and repeat business.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
1
1
year of professional experience
Work History
Cashier
Food Lion
Salem, VA
10.2023 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Salem High School
Salem, VASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
- Conflict resolution
- Product knowledge
Timeline
Cashier
Food Lion
10.2023 - 01.2025
Salem High School