Laila Ellis
Virginia Beach,VA
Summary
Dynamic and dedicated professional with experience as a Restaurant Hostess at Shorebreak Pizza & Taphouse. Expert in customer service and conflict resolution, I enhanced guest satisfaction through effective communication and strong multitasking abilities. Recognized for maintaining a welcoming atmosphere and training new staff to uphold high service standards.
Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Shorebreak Pizza & Taphouse
09.2023 - 04.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover rates.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen and waitstaff to enhance guest experience.
- Handled guest inquiries and complaints with professionalism and courtesy.
- Trained new staff on host duties and customer service standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
High School Diploma -
Floyd. Kellam Highschool
Virginia Beach, VA06-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Complex Problem-solving
- Assertiveness
- Handling complaints
- Guest relations
- Social perceptiveness
- Memory retention
- Service prioritization
- Problem-solving
- Team collaboration
- Friendly demeanor
- Phone etiquette
- Interactive communication skills
Timeline
Restaurant Hostess
Shorebreak Pizza & Taphouse
09.2023 - 04.2025
High School Diploma -
Floyd. Kellam Highschool