Summary
Overview
Work History
Education
Skills
Courses
Timeline
Generic

Laila Gallardo-Brown

Gray

Summary

Diligent server with solid background in providing exceptional customer service. Managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail.

Overview

5
5
years of professional experience

Work History

Server

Smitty's Cinema
Windham Center, ME
02.2026 - Current
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
  • Operated point-of-sale system efficiently to process orders and handle transactions accurately.
  • Maintained cleanliness and organization of dining area, contributing to positive guest experiences.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.

Cleaner

Kickin Up Dust Cleaning LLC
Windham, ME
06.2024 - 02.2026
  • Cleaned residential and commercial spaces using company-approved methods.
  • Utilized vacuum cleaners, mops, and cleaning solutions effectively.
  • Organized cleaning supplies and maintained inventory levels regularly.
  • Communicated with clients to understand specific cleaning requirements.

Food Runner

Smitty’s Cinema
Windham, ME
12.2023 - 07.2025
  • Delivered food and beverages to guests throughout the cinema.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.

Barista

Starbucks
Severna Park, MD
06.2022 - 07.2023
  • Maintained cleanliness and organization of workstations and dining areas.
  • Prepared and served coffee, espresso drinks, blended coffees.
  • Provided excellent customer service in a fast-paced environment.

McDonald’s employee

McDonald’s
Severna Park, MD
08.2021 - 06.2022

Education

High School Diploma -

Gray New Gloucester High School
Gray, ME
05.2024

Associate of Arts - Communications and New Media

Southern Maine Community College
South Portland
05.2027

Skills

  • Customer service
  • Team collaboration
  • Problem solving
  • Digital communication

Courses

  • Digital Foundations , SMCC August 2025 — December 2025
  • Video And Audio Production Basics , SMCC August 2025 — December 2025
  • Introduction to Mass communication , SMCC August 2025 — December 2025

Timeline

Server

Smitty's Cinema
02.2026 - Current

Cleaner

Kickin Up Dust Cleaning LLC
06.2024 - 02.2026

Food Runner

Smitty’s Cinema
12.2023 - 07.2025

Barista

Starbucks
06.2022 - 07.2023

McDonald’s employee

McDonald’s
08.2021 - 06.2022

High School Diploma -

Gray New Gloucester High School

Associate of Arts - Communications and New Media

Southern Maine Community College