Laila Ives
Spokane,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Tomato Street
08.2023 - 06.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Barista
The Rockin' Rooster
05.2022 - 09.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Improved customer satisfaction by providing attentive and friendly service to patrons.
Grocery Bagger
Yokes Fresh Market
03.2021 - 07.2021
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
Education
High School Diploma -
Mead Senior High School
Spokane, WA06.2024
- Medical Assisting
NewTech Prep
Spokane, WA06.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
Timeline
Restaurant Hostess
Tomato Street
08.2023 - 06.2024
Barista
The Rockin' Rooster
05.2022 - 09.2023
Grocery Bagger
Yokes Fresh Market
03.2021 - 07.2021
High School Diploma -
Mead Senior High School
- Medical Assisting
NewTech Prep
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