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Dynamic hospitality professional with proven expertise in enhancing guest relations and dining experiences. Recognized for strong communication and interpersonal skills, consistently achieving high customer satisfaction in fast-paced environments. Demonstrated ability to manage order taking, money handling, and product promotion effectively while maintaining thorough knowledge of the menu. Committed to improving workflow and team efficiency, contributing significantly to the restaurants.

Hi, my name is Jessica Fancher, and I believe food should be created and served with intention. The guests and patrons should feel the purpose put into their experience. I have worked in the industry for over ten years alongside James Beard Award-winning chefs. I take pride in the foundation of service and the intention behind it, and I strive to create a positive, memorable experience each time.
I am team-oriented, and I know that helping your coworkers creates a positive environment for both guests and staff alike. My time working in the restaurant industry has given me a wide range of experiences that make me swiftly adaptable to any environment.

Dynamic and personable, I have over four years of high-volume dining expertise, including nearly two years in NYC's bustling restaurants. I've excelled in providing top-notch service, mastering Toast and Union POS systems, and enhancing guest experiences with extensive food and beverage knowledge. I have a proven ability to thrive under pressure and showcase exceptional work ethic and customer engagement skills. I thrive in high-volume and fast-paced environments, but I also have experience in high-end dining, combining the best of both worlds. I am a team player and adapt to new things very quickly. Even though I am a nursing student, I can provide flexible availability, including weekdays and weekends.

Dedicated service professional with experience in high-pressure settings. Skilled in communication, teamwork, and conflict resolution. Committed to enhancing customer experiences and ensuring smooth operations through adaptability and proactive problem-solving.

Laila Jean Kern

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