Laila Wight
Oklahoma City
Summary
Dynamic and results-oriented professional with experience as a Shift Lead at Panera Bread, excelling in customer service and team leadership. Skilled in delegating tasks and ensuring safety standards, while also certified in Hydrafacial and Barbicide. Committed to enhancing customer satisfaction through effective problem-solving and a focus on quality service.
Overview
1
1
year of professional experience
Work History
Shift Lead
Panera Bread
01.2024 - 02.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
License - Esthetician
Central Oklahoma College
Oklahoma City, OKHigh School Diploma -
Choctaw High School
Choctaw, OK11.2022
Skills
- Customer service focus
- Eyelash extensions
- Soft wax
- Hard wax
- Spa facials
- Hydrafacial certified
- Barbicide certified
- Delegating tasks/ Leading a team
Accomplishments
- Hydrafacial Certified
- Barbicide Certified
- Supervised team of 10+ staff members.
Timeline
Shift Lead
Panera Bread
01.2024 - 02.2025
License - Esthetician
Central Oklahoma College
High School Diploma -
Choctaw High School
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