Laila Shenel Friday
Bronx,NY
Summary
Administration and residential program support professional with experience coordinating schedules, travel, filing systems, and day-to-day operations. Background includes leading 22 counselors, supporting 300+ students, and using customer service, problem-solving, Excel, and Google Suite to keep programs organized, responsive, and running smoothly.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Office Coordinator
Summer Discovery
NYC , NY
05.2026 - 08.2026
- Coordinated travel, housing, and arrival details for program logistics.
- Supported scheduling for sessions, meetings, and program calendars.
- Organized paper and electronic filing systems to streamline document retrieval.
- Proposed staffing solutions to improve team efficiency and procedural updates to managers.
Head Residential Counselor
Summer Discovery Barnard Pre-Collegiate Program
NYC, NY
06.2024 - 08.2025
- Directed team of 22 residential counselors, training and mentoring staff to enhance performance and support student needs.
- Led incident response efforts with timely, student-centered solutions, prioritizing safety and well-being of students.
- Oversaw dorm operations for over 300 high school students, ensuring safety, compliance, and community standards.
- Orchestrated 20+ large-scale events and trips, fostering student engagement and improving overall program satisfaction.
Psychology Internship
Mercy College
01.2024 - 05.2024
- Participated in counseling sessions and facilitated group discussions to enhance community outreach initiatives.
- Assisted in conducting psychological assessments, contributing to research projects and data collection efforts.
- Attended supervision meetings to discuss case progress and receive feedback from supervisors. and training seminars to build professional skills.
- Support program administration, documentation, and case preparation
Service Coordinator
Community Access
Bronx, NY
04.2023 - 11.2023
- Provided recovery-oriented support services and outreach to enhance participant engagement and outcomes
- Implemented harm reduction strategies to empower individuals in overcoming substance use challenges.
- Coordinated person-centered service plans with Community Access support teams and providers.
- Scheduled client appointments and shared updates across care coordination staff.
- Maintained confidential service records in community access databases and files.
School Conflict Mediator
Good Shepherds Services
Bronx, NY
03.2022 - 05.2023
- Facilitated communication between schools and organization, strengthening collaboration and support for conflict resolution initiatives
- Created and facilitated curriculum-based activities and lessons to promote conflict mediation skills among students
- Delivered resources to participants, ensuring access to essential information for effective conflict mediation
Private First Class
United States Army
07.2020 - 10.2021
- Monitored and enforced military standards during operations to maintain operational integrity
- Provided technical support to enhance team efficiency and streamline processes
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Program Assistant
Hostos Community College Proyecto Access
07.2019 - 03.2020
- Assisted in coordinating program events to enhance participant engagement
- Compiled and tracked program data using Excel to ensure accurate reporting
- Trained and supported incoming staff to facilitate smooth onboarding
- Plan and implement lessons
Education
ADN -
Hostos Community College
The Bronx, NY08-2026
Esthetician License - Esthetics
Arrojo Cosmetology School
New York, NY06-2026
High School Diploma -
New Visions For The Humanities 2
The Bronx, NY06-2020
Skills
- Event coordination
- Customer service
- Attention to detail
- Problem solving
- Software proficiency
- Adaptability
- Eagerness to learn
Certification
- Diversity, Equity, and Inclusion (completed 2022)
- Active Harm Reduction Certification
- Active CPR & First Aid
Timeline
Office Coordinator
Summer Discovery
05.2026 - 08.2026
Head Residential Counselor
Summer Discovery Barnard Pre-Collegiate Program
06.2024 - 08.2025
Psychology Internship
Mercy College
01.2024 - 05.2024
Service Coordinator
Community Access
04.2023 - 11.2023
School Conflict Mediator
Good Shepherds Services
03.2022 - 05.2023
Private First Class
United States Army
07.2020 - 10.2021
Program Assistant
Hostos Community College Proyecto Access
07.2019 - 03.2020
ADN -
Hostos Community College
Esthetician License - Esthetics
Arrojo Cosmetology School
High School Diploma -
New Visions For The Humanities 2