Lailani Sanchez
Richmond,VA
Summary
Customer service expert with ability of enhancing guest experiences at Fireworks Pizza through effective multitasking and exceptional interactive communication skills. Skilled in using POS systems and managing high-volume calls, demonstrating both hard and soft skills crucial for high-paced environments. Cultivated lasting customer relationships, significantly contributing to a welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
Hostess/Server
Fireworks Pizza
07.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Server
Cracker Barrell Old Country Store
08.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Medical Receptionist Supervisor
Magnolia's Natural Nail Care Clinic
05.2023 - 09.2023
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
- Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
Education
Bachelor of Arts - Homeland Security And Emergency Preparedness
Virginia Commonwealth University
Richmond, VA05.2028
High School Diploma -
Potomac Falls High School
Potomac Falls, VA06.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Interactive communication skills
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server
Cracker Barrell Old Country Store
08.2023 - 02.2024
Medical Receptionist Supervisor
Magnolia's Natural Nail Care Clinic
05.2023 - 09.2023
Hostess/Server
Fireworks Pizza
07.2022 - Current
Bachelor of Arts - Homeland Security And Emergency Preparedness
Virginia Commonwealth University
High School Diploma -
Potomac Falls High School
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