Laina Doan
Escondido,CA
Summary
Driven manager with a proven track record at Explorus, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and operational efficiency. Skilled in mentoring and boosting fundraising efforts at Mostly Monkeys, demonstrating exceptional time management and interpersonal communication. Achievements include significant contributions to event success and social media outreach, showcasing a results-driven approach.
Overview
2
2
years of professional experience
Work History
Manager
Explorus
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication.
- Put people and their happiness as a first in all situations to ensure customer satisfaction and great experiences
- Quickly learned tasks and responsibilities
Volunteer
Mostly Monkeys
Ramona, CA
06.2010 - 09.2012
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Amplified non-profit reach by managing social media campaigns.
- Enhanced visitor experience by conducting informative and engaging facility tours.
- Quickly learned specific animal diets and enrichment needs on a daily basis
Skills
- Team Leadership
- Time Management
- Great people skills
- Complex Problem-Solving
Timeline
Volunteer
Mostly Monkeys
06.2010 - 09.2012
Manager
Explorus