Lainey Gali
Hattiesburg,MS
Summary
Proven ability to enhance guest relations through strong multitasking and conflict resolution skills. Recognized for training staff and streamlining operations, ensuring exceptional dining experiences while managing high-pressure situations effectively. Proficient in POS system operations and cash handling. Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment. Eager to bring these transferable skills to new professional setting.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Social LLC
05.2025 - 07.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Server
Blu Jazz Cafe
10.2024 - 12.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Meribo LLC
03.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Head Hostess
Meribo LLC
07.2022 - 07.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
Education
Bachelor of Science - Forensic Chemistry
University of Southern Mississippi
Hattiesburg, MS05-2028
Skills
- Customer service
- Strong multitasking
- Active learning
- Cash handling
- Conflict resolution
- Coordinating tasks
- Guest relations management
- POS system operations
Work Preference
Work Type
Part TimeInternshipGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursTimeline
Restaurant Hostess
Social LLC
05.2025 - 07.2025
Server
Blu Jazz Cafe
10.2024 - 12.2024
Server
Meribo LLC
03.2024 - 07.2024
Head Hostess
Meribo LLC
07.2022 - 07.2024
Bachelor of Science - Forensic Chemistry
University of Southern Mississippi
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