Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lainey Hill

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Proven to excel in fast-paced environments, I leveraged strong multitasking and customer service skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Jesse Oak’s Food And Drink
05.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Retail Sales Associate

LEGO Brand Retail
06.2018 - 06.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Deli Clerk

Butera Market
03.2016 - 06.2018
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.

Education

Associate of Arts -

College of Lake County
Grayslake, IL
05.2022

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Sales Techniques
  • Guest Relations Management
  • Customer Service
  • Teamwork
  • Problem-Solving
  • Time Management
  • Reliability and punctuality
  • Honesty and Integrity

Certification

  • BASSET License

Timeline

Server

Jesse Oak’s Food And Drink
05.2023 - Current

Retail Sales Associate

LEGO Brand Retail
06.2018 - 06.2023

Deli Clerk

Butera Market
03.2016 - 06.2018

Associate of Arts -

College of Lake County

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Lainey Hill