Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lainor Landaverde

Martinez,CA

Summary

Hardworking Reliable Shift Leader Dedicated to providing highest standard of service, creating warm and welcoming environment for customers. Successful at managing multiple priorities with a positive attitude, Seeking a full time position that offers professional challenges.

Overview

6
6
years of professional experience

Work History

Shift Lead

Roam Artisan Burgers
11.2017 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance and profit.
  • Completed cash and credit card transactions accurately.

Receptionist

Iannaccone Chiropractic
09.2022 - 02.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.

Barista

Starbucks
11.2020 - 03.2021
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized beverages
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

High School Diploma -

College Park High School
Pleasant Hill, CA
06.2018

Skills

  • Performance Improvement
  • Leadership
  • Strong Verbal Communication
  • Adaptable
  • Upselling
  • Menu Memorization

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Iannaccone Chiropractic
09.2022 - 02.2023

Barista

Starbucks
11.2020 - 03.2021

Shift Lead

Roam Artisan Burgers
11.2017 - Current

High School Diploma -

College Park High School

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Lainor Landaverde