Lainor Landaverde
Martinez,CA
Summary
Hardworking Reliable Shift Leader Dedicated to providing highest standard of service, creating warm and welcoming environment for customers. Successful at managing multiple priorities with a positive attitude, Seeking a full time position that offers professional challenges.
Overview
6
6
years of professional experience
Work History
Shift Lead
Roam Artisan Burgers
23 Lafayette Circle, Lafayette, CA 94549
11.2017 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance and profit.
- Completed cash and credit card transactions accurately.
Receptionist
Iannaccone Chiropractic
2380 Fairview Ave Suite A, Brentwood, CA 945513
09.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Barista
Starbucks
3547 Mount Diablo Blvd, Lafayette, CA 94549
11.2020 - 03.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized beverages
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
High School Diploma -
College Park High School
Pleasant Hill, CA06.2018
Skills
- Performance Improvement
- Leadership
- Strong Verbal Communication
- Adaptable
- Upselling
- Menu Memorization
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Iannaccone Chiropractic
09.2022 - 02.2023
Barista
Starbucks
11.2020 - 03.2021
Shift Lead
Roam Artisan Burgers
11.2017 - Current
High School Diploma -
College Park High School