Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lainy Miccoli

Alfred

Summary

Proactive and customer-focused, I excelled as a Sales Associate at DSW, mastering problem-solving and time management to enhance customer satisfaction and repeat business. Skilled in customer service and training peers, my approach significantly improved shopping experiences, showcasing my ability to lead and achieve goals in high-stress environments. I am experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizing persuasive communication techniques I am able to drive sales and foster customer loyalty. I have a positive track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

2
2
years of professional experience

Work History

Sales Associate

DSW
07.2022 - Current


  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and operate store systems for merchandise at other DSW locations.
  • Advise customers on sizing and merchandise care.
  • Place, pack, and receive online orders.
  • Train new associates on register and warehouse activities.

Education

BBA -

Alfred State College
Alfred
05-2028

High School Diploma -

Pittsford Mendon High School
Pittsford
06-2024

Skills

  • Customer service
  • Problem-solving skills
  • Time Management
  • Goal Oriented
  • Outgoing Personality

Timeline

Sales Associate

DSW
07.2022 - Current

BBA -

Alfred State College

High School Diploma -

Pittsford Mendon High School
Lainy Miccoli