Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laisha Gongora

Phoenix,AZ

Summary

Dynamic and detail-oriented professional with extensive experience in patient scheduling and account management. Proven ability to enhance patient satisfaction through effective communication and appointment coordination. Skilled in HIPAA compliance and insurance verification, demonstrating strong organizational skills and a commitment to confidentiality.

Overview

4
4
years of professional experience

Work History

Medical Appointment Scheduler

Desert IV Therapy
01.2021 - Current
  • Coordinated patient scheduling to optimize clinic workflows and enhance patient experience.
  • Managed appointment reminders using electronic health record (EHR) systems to reduce no-show rates.
  • Streamlined communication between medical staff and patients, ensuring clarity in appointment details.
  • Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
  • Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
  • Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.

Customer Account Specialist

Sun Valley Dentistry
02.2024 - 01.2025
  • Managed customer inquiries and provided support for account-related issues.
  • Processed account changes efficiently to ensure accuracy and consistency.
  • Assisted in resolving billing discrepancies, enhancing customer satisfaction.
  • Maintained detailed records of customer interactions and transactions.
  • Greet patients upon arrival, answer incoming phone calls, obtain patient consents
  • patient data entry
  • insurance verification, collect payments & enter payments into database
  • obtain procedure pre-authorizations
  • confirm next day appointments

Patient Account Specialist

Risas Dental And Braces
01.2023 - 02.2024
  • Processed patient accounts, ensuring accurate billing and timely follow-up on outstanding balances.
  • Facilitated communication between patients and dental providers to resolve account discrepancies.
  • Managed insurance verification processes, achieving high accuracy in coverage details.
  • Streamlined appointment scheduling systems, enhancing patient flow and reducing wait times.
  • Collaborated with healthcare providers to ensure accurate appointment scheduling and patient follow-up.
  • Trained new team members on customer service protocols and healthcare systems for improved performance.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Provided bilingual support to customers, enhancing communication and satisfaction levels.

Warehouse Worker

Amazon
04.2022 - 10.2022
  • Operated warehouse equipment, ensuring adherence to safety protocols and procedures.
  • Assisted in inventory management through accurate labeling and organization of stock.
  • Collaborated with team members to efficiently load and unload shipments.
  • Maintained cleanliness and organization of work area to promote safety and efficiency.
  • Followed instructions for proper handling of products to minimize damage during transport.
  • Supported quality control measures by inspecting products for accuracy before shipping.
  • Adapted quickly to new tasks and procedures in fast-paced environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Contributed to team efforts by communicating effectively with colleagues and supervisors.

Education

General

Copper Canyon High School
Phoenix, AZ
05-2021

Skills

  • Strong organization
  • Patient confidentiality
  • Insurance verification
  • Data entry proficiency
  • Appointment scheduling
  • Follow-up skills
  • Calendar management
  • HIPAA compliance
  • Patient scheduling
  • Data entry
  • Appointment coordination
  • Patient relations
  • Multi-line telephone system control
  • Authorization coordination
  • Payment scheduling and collection
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Account Specialist

Sun Valley Dentistry
02.2024 - 01.2025

Patient Account Specialist

Risas Dental And Braces
01.2023 - 02.2024

Warehouse Worker

Amazon
04.2022 - 10.2022

Medical Appointment Scheduler

Desert IV Therapy
01.2021 - Current

General

Copper Canyon High School

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Laisha Gongora