Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laisha Rojas

Newark,NJ

Summary

Motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Effective at working unsupervised and mastering new skills quickly. Service-focused General Manager dedicated to delivering positive customer experiences and promoting loyalty. Skilled in optimal resource utilization and handling operational needs. Sales leader with sound judgment, planning abilities, and strong interpersonal communication skills.

Overview

9
9
years of professional experience

Work History

General Manager

Mikki and Al's Noshery
05.2024 - Current
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Efficiently managed and fulfilled 100+ customer orders in a single week during Hanukkah and other peak holiday periods, ensuring timely delivery and customer satisfaction
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

General Manager

Plum Bakery
03.2022 - Current
  • Maintained clean and organized appearance for restaurant areas to attract and retain customers .
  • Efficiently packed 80+ bakery orders, including Thanksgiving pies, in under 4 hours to ensure timely customer pickup during peak holiday rush.
  • Endorsed products by making recommendations and promoting specials, increasing daily sales.
  • Addressed guest complaints and resolved issues to promote satisfaction..
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Trained and guided team members to maintain high productivity and performance metrics.

Babysitter

Neighbors, Friends, Family Etc
04.2016 - 02.2022
  • Assisted children with homework assignments and special projects across different subjects.
  • Communicated positively with children and guardians.
  • Planned fun outings and educational activities to keep children entertained.

Packer

Scent Tech
08.2020 - 05.2021
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging over 500 cases of products in boxes and crates each day.
  • Tracked inventories and input equipment counts into warehouse databases.
  • Obtained, moved and sorted products and materials.
  • Trained new employees regarding warehouse procedures and standards.
  • Complied with safety, health, and environmental regulations as prescribed by law.

Education

Bachelor of Arts - International Business

Berkeley College
Online
04.2027

High School Diploma -

Essex County West Caldwell
West Caldwell, NJ
06-2021

Skills

  • Leadership
  • Customer service
  • Critical thinking
  • Computer proficiency
  • Issue Resolution
  • Adaptability and Flexibility
  • Cash Handling
  • Resourceful
  • Order Taking
  • Customer Relations
  • Spanish Fluency
  • Staff management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

General Manager

Mikki and Al's Noshery
05.2024 - Current

General Manager

Plum Bakery
03.2022 - Current

Packer

Scent Tech
08.2020 - 05.2021

Babysitter

Neighbors, Friends, Family Etc
04.2016 - 02.2022

Bachelor of Arts - International Business

Berkeley College

High School Diploma -

Essex County West Caldwell

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