Laisha M. Vasquez
Glendale,AZ
Overview
6
6
years of professional experience
Work History
CSR
Auto Pros Collision Center
02.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Handled calls with insurance adjuster discussing estimates and repair process of vehicles in house.
- Collaborated with estimators to complete daily/weekly shop goals.
- Monitoring the daily progress of projects.
- Providing detailed updates to estimators or GM.
- Handled calls with 10+ law firms for updates with customer as well as gaining customer referrals.
- Organizing reports, invoices, and other financial files for easy access.
- Ordering necessary office supplies.
- Assign tasks to team members and help them understand what’s expected from them in every RO.
- Generating reports daily/weekly.
Insurance Sales Specialist
State Farm
09.2021 - 02.2022
- Familiarity with a variety of insurance policies and coverages
- Strong communication and negotiation skills
- Utilize database and software systems to log information for at least 100 customers per day and ensure data entry is accurate and complete
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement
- Customize Insurance programs to suit individual customers, often covering a variety of risks
- Making approximate 50+ outbound calls offering in a courteous manner insurance
- Multitasking in offering various types of insurance and pivoting to additional interests
- Managing service tasks for 50+ customers a day including data entry.
Customer Service Manager
MassMutual
04.2021 - 10.2021
- Meet and exceed daily productivity goals, including high call volume and consistently earned top survey satisfaction scores
- Apply problem-solving skills to resolve customers inquiries and disputes
- Answer approximate 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs
- Utilize database and software systems to log information for at least 100 customers per day and ensure data entry is accurate and complete.
Account manager
Discover Financial Services
09.2019 - 03.2021
- Providing efficient customer service
- Meet and exceed daily productivity goals, including high call volume and consistently earned top survey satisfaction scores
- Handling individuals financial accounts
- Apply problem-solving skills to resolve customers inquiries and disputes
- Answer approximate 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs
- Utilize database and software systems to log information for at least 100 customers per day and ensure data entry is accurate and complete.
Certified Trainer
Chipotle Mexican Grill
02.2018 - 09.2019
- Served breakfast, lunch and dinner to approximate 100 customers per shift at a national chain restaurant
- Training new hires
- Providing great customer service
- Multitasking between training and taking care of orders
- Following protocols from company
- Keeping training up to date with new techniques
- Learning and adjusting to new environment and way to achieve my job
- Mastered POS systems to handle payments ranging from $3,000 - $5,000 per shift
- Prepared raw food materials to cook over 10 menu items to feed 1000 customers per day.
Education
Bachelor of Science - Accounting
Glendale Community College
Glendale, AZ06.2027
Skills
- CCC One
- Salesforce
- Orion
- Microsoft Word
- Mac
- Typing Speed
- Bilingual
- POS system
- Telephone Etiquette
- Training and Development
- Decision Making
- Data Entry
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
CSR
Auto Pros Collision Center
02.2022 - Current
Insurance Sales Specialist
State Farm
09.2021 - 02.2022
Customer Service Manager
MassMutual
04.2021 - 10.2021
Account manager
Discover Financial Services
09.2019 - 03.2021
Certified Trainer
Chipotle Mexican Grill
02.2018 - 09.2019
Bachelor of Science - Accounting
Glendale Community College
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