Laith Harbeh
Worcester,MA
Summary
Highly motivated sales representative with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased sales and elevating customer experience.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
Hardware Specialty Co.
Marlborough, MA
02.2018 - Current
- $1,500,000 in sales annually
- Strategically mark up items based on market conditions, supplier competition and customer order history
- Provide quotations to customers in timely fashion by reaching out to approved vendors for current costs
- Meet or exceed sales expectations by growing business and relations with assigned accounts
- Track and expedite orders to ensure on time delivery
- Maintain excellent customer relationships
Client Service Specialist
Broadridge Advisor Solutions
Marlborough, MA
01.2016 - 12.2017
- Provided customers with general and technical support for our software suite
- Responded to daily inquiries in timely fashion via phone, email and live chat
- Utilization of Microsoft Excel to upload customer's client base into our software
- Hosted live training webinars to introduce new customers to our platform
Shareholder Services Support Specialist II
BNY Mellon
Westborough, MA
01.2014 - 12.2015
- Assisted shareholders across multiple investment programs via inbound calls
- Processed account maintenance requests, fund transfers and other financial transactions
- Maintained daily spreadsheets of all customer interactions
Office Administrator
J.L. Anthony & Company
Providence, RI
01.2011 - 12.2013
- Interacted with customers by phone, email or in-person to provide information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Assisted with factory inventory and purchasing
Sales Representative
Fisher Shipping Company
Worcester, MA
01.2008 - 12.2010
- Outbound cold calls to prospects to offer auto transportation service
- Maintained records of customer information and interactions
- Follow-up calls to close new sales and grow customer base
- Processing of invoices and daily use of general office equipment
Education
High School Diploma -
Doherty Memorial High School
Worcester, MA06.2006
Skills
- B2B Sales
- Account Management
- Customer Relations
- Order Entry
- Live Chat
- 75 WPM
- Proficient in Microsoft Suite
Timeline
Inside Sales Representative
Hardware Specialty Co.
02.2018 - Current
Client Service Specialist
Broadridge Advisor Solutions
01.2016 - 12.2017
Shareholder Services Support Specialist II
BNY Mellon
01.2014 - 12.2015
Office Administrator
J.L. Anthony & Company
01.2011 - 12.2013
Sales Representative
Fisher Shipping Company
01.2008 - 12.2010
High School Diploma -
Doherty Memorial High School