LaJanette Hawk
Discovery Village Tallahassee
Tallahassee,FL
1
Certification
13
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Work History
Business Office Manager
1 Year- Coordinated communication between departments to facilitate smooth workflow and information sharing.
- Oversaw scheduling and staffing logistics, improving resource allocation and employee satisfaction.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Direct Support Professional
4 Years 3 Months- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Teacher’s Aide
1 Year 9 Months- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
Pharmacy Clerk
1 Year 11 Months- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Call Center Representative
3 Years 1 Month- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Service Support Technician
2 Years 6 Months- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
Education
Associate of Science - Health Sciences
- Dean's List [1st Semester 2017]
- Dean's List [4th Semester 2018]
- 3.76 GPA
Skills
Effective Time Management
Behavioral Intervention Strategies
Client Assistance
Medication Management
Effective Listening
Conflict Resolution
Effective Communication
Proficient in Organization
Certification
- Licensed Esthetician - October 2022
Timeline
Business Office Manager
Discovery Village Tallahassee
08.2025 - CurrentRead More
Direct Support Professional
Sunrise Community Inc
01.2022 - 04.2026Read More
Teacher’s Aide
House of Hugs
08.2020 - 05.2022Read More
Pharmacy Clerk
Stewart’s Pharmacy
09.2018 - 08.2020Read More
Call Center Representative
Xerox, ACS
11.2015 - 12.2018Read More
Service Support Technician
Tallahassee Memorial Hospital
05.2013 - 11.2015Read More
Ultimate Medical Academy
Associate of Science from Health Sciences
Read More