Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaJuan Animashaun

Houston,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Elevance Health
Houston, Texas
10.2022 - 08.2025
  • Educated members on health plan options and benefits effectively.
  • I located and scheduled appointments.
  • I reviewed claims ( co -payments ; deductibles and co - insurance .
  • I updated insurance changes to members plan.

Loan Review Analyst /Mortgage Customer Service Representative

Sourcepoint Mortgage
Houston, Texas
06.2020 - 02.2022
  • Communicated with clients to gather additional required documentation.
  • I ensured all documents were accurate and complete.
  • I entered information on Excel spreadsheet.
  • I contacted title companies and loan officers to complete documents.

Loss Mitigation Specialist

Reverse Mortgage Solutions
Houston, Texas
06.2018 - 05.2020
  • Educated clients on options for avoiding foreclosure and maintaining homeownership.
  • Assisted with Short sales ; deed in lieu processes.
  • Reached out to borrowers to discuss status and loan work out options.
  • Informed borrowers with information related to mortgage, products and services being offered.

Education

Medical - Medical Assistant

Houston Community College
Houston, TX
03-2003

GED -

Westbury High School
Houston, TX
08-2000

Skills

  • Appointment scheduling
  • Policy review
  • Document management
  • Call center procedures
  • Active listening
  • Technical troubleshooting
  • Professional telephone demeanor
  • Dispute resolution
  • Typing 40 wpm

Certification

I received a certificate in Medica

Timeline

Customer Service Representative

Elevance Health
10.2022 - 08.2025

Loan Review Analyst /Mortgage Customer Service Representative

Sourcepoint Mortgage
06.2020 - 02.2022

Loss Mitigation Specialist

Reverse Mortgage Solutions
06.2018 - 05.2020

Medical - Medical Assistant

Houston Community College

GED -

Westbury High School
LaJuan Animashaun