Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaKaisha Loyd

Euless,TX

Summary

Esteemed Life Insurance Agent with excellent permanent and term skills. Highly effective at juggling multiple responsibilities at once and providing friendly service. Insightful Insurance Sales Agent bringing 3 years of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement. Driven in customer service with over 30 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, including prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals. Reliable employee seeking a permanent position. Offering excellent communication and good judgment. Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals. Care-focused Phlebotomist bringing over 20 years background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.

Overview

32
32
years of professional experience

Work History

Phlebotomist

ProPath
12.2021 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

Phlebotomist

BioReference Laboratories
08.2021 - 12.2021
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.

Insurance Agent

AIL/Jubrey Agency
08.2018 - 07.2021
  • Set up policies and completed all documentation.
  • Calculated quotes and educated potential clients on insurance options.
  • Maintained high standards of customer service by building relationships with clients.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Trained new employees
  • Clearly explained knowledge of company insurance products and services to advise customers on appropriate choices.

Phlebotomist II

Quest Diagnostic Laboratories
03.2008 - 06.2018
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Data entry for all individual patints
  • And performed all necessary opening and closing of facility

Phlebotomist II

All Medical Personnel
02.2007 - 03.2008
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Also traveled to the locations that I was needed at on short notice.

Phlebotomist/ Donor Center Lead

Carter Bloodcare
01.2004 - 07.2005
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Set up machines.
  • Open and close facility.
  • Document all paperwork and set up specimens for pick up.

Second Assistant Store Manager

Grand Video Superstore
08.1998 - 08.2003
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Enforced cleaning protocols by supplying hand sanitizer and cleaning supplies throughout day.
  • Trained store associates on operating practices and procedures.
  • Assumed certain management responsibilities in absence of store manager.
  • Maintained in-store presence to provide excellent customer service.
  • Assisted store manager team scheduling, training, cash register deposits and receipts.

Customer Service Representative

Priscilla's Lingerie
12.1996 - 07.1997
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept front check out area clean and organized for efficient service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Processed payments and returns with accuracy and efficiency.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Customer Service Representative

Radio Shack Electronics
11.1992 - 09.1996
  • Kept front check out area clean and organized for efficient service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Processed payments and returns with accuracy and efficiency.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Answered customer questions about product availability and shipment times.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

Education

GED -

Mott Adult H.S.
06.1998

Skills

  • Client Interviews
  • Form Completion and Submission
  • Financial Needs Assessment
  • Critical Thinking
  • Service-Oriented
  • Insurance Policy Sales
  • Customer Engagement
  • Data Entry
  • Customer Referrals
  • Relationship Building
  • Customer Billing
  • Final Expense Insurance
  • HIPAA Compliance
  • Regulatory Requirements
  • Venipuncture
  • Order of draw
  • Patient Care
  • Specimen handling
  • Butterfly needle technique
  • Sample and specimen collection
  • Patient confidentiality

Timeline

Phlebotomist

ProPath
12.2021 - Current

Phlebotomist

BioReference Laboratories
08.2021 - 12.2021

Insurance Agent

AIL/Jubrey Agency
08.2018 - 07.2021

Phlebotomist II

Quest Diagnostic Laboratories
03.2008 - 06.2018

Phlebotomist II

All Medical Personnel
02.2007 - 03.2008

Phlebotomist/ Donor Center Lead

Carter Bloodcare
01.2004 - 07.2005

Second Assistant Store Manager

Grand Video Superstore
08.1998 - 08.2003

Customer Service Representative

Priscilla's Lingerie
12.1996 - 07.1997

Customer Service Representative

Radio Shack Electronics
11.1992 - 09.1996

GED -

Mott Adult H.S.
LaKaisha Loyd